Associate Patient Care Coordinator - UnitedHealth Group : Job Details

Greets patients, family members and guests with a friendly smile Assist patients with signing in and completing registration Enters and scans patients demographic and insurance information into Epic Verifies insurance eligibility and benefit information; informs patients of insurance benefits Collects co-payments and patient balances Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Assists physician and clinical staff by coordinating follow up care for patients; schedules referralappointments for patients and obtains authorization for diagnostic testing Sends patient records to primary care physician Assists with other tasks as assigned Handle resolution/inquiries from members and/or clinical team Assist with onboarding new employees Responsible for managing daily schedule Responsible for EPIC superuser status Ability to support all staff and leadership in their roles Ability to de-escalate and resolve patient complaints Provide guidance /...Care Coordinator, Patient Care, Associate, Patient, Coordinator, Insurance, Healthcare