Associate Manager , J.Crew Retail, Cape Cod - J.Crew : Job Details

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You will provide in-the-moment feedback and coaching so each team member can contribute at their highest potential. While you will own a key area of the business, you will also be expected to step into other team members' shoes seamlessly when needed to keep everything running smoothly.

Job Responsibilities

• Start each shift with a high energy “we will win” vibe that ignites the team.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Ensure associates are connecting with customers authentically.
• Know what's happening in the social space and keep the team connected.
• Ensure the team has proper training and shadowing and uses existing tools and resources consistently.
• Come up with innovative and unique ways to engage the community and build loyalty through events.
• Can step into a variety of roles seamlessly to keep the business moving and everyone firing on all cylinders.
• Prioritize “need to do” over “nice to do” and drive initiatives to completion thoroughly and swiftly.
• Can step into the Store Director role if need be and knows the right thing to do.
• Act in a manner that aligns with our values.

(About you) You'll be great in the role if you …

• Love our brand, customers and teams.
• Have a great fashion aesthetic and are plugged in to what's happening in the industry and community.
• Have a track record of setting and achieving goals.
• Enjoy working hard and always see things through from start to finish.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Value diverse points of view and encourage speaking up with new ideas.
• Have a high school diploma or equivalent combo of education and experience.
• Have 4 or more years of management experience with similar scope.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including: nights, weekends and holidays.
• Are adept with technology and apps and familiar with industry-related blogs and feeds.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
• Must regularly move around all store areas and be accessible to customers.

Before we wrap, a word about a few of our way cool perks…

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with a variety of personal and work concerns
• Personal and professional development
• Giving back –volunteer program, disaster relief funds, charitable matching donations*
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
• Time Away – paid time off, holidays, parental leave, disability leave, bereavement*
• 401(k) plan with company matching contributions*