Associate IT Operations Engineer - Green Thumb Industries : Job Details

Associate IT Operations Engineer

Green Thumb Industries

Job Location : all cities,IL, USA

Posted on : 2025-04-18T00:57:44Z

Job Description :
The Role

The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities, and a drive to learn and grow.

Responsibilities
  • Provide basic troubleshooting for hardware, software, and network issues.
  • Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment.
  • Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
  • Document issues, resolutions, and escalate complex problems to advanced support when necessary.
  • Assist in user onboarding.
  • Travel to client sites to provide hands-on support as needed and requested (up to 75%).
  • Other duties as assigned.
    • Qualifications
  • Associate degree in IT or advanced service desk experience (3+ years).
  • Basic understanding of Windows/macOS operating systems and common software applications.
  • Basic understanding of networking.
  • Strong communication and customer service skills.
  • Willing to learn and grow technical skills in either GTI CpG or Retail IT.
  • Valid driver's license and ability to travel to client sites.
  • Ability to lift and move IT equipment (up to 75 lbs).
    • Additional Requirements
  • Must pass any and all required background checks.
  • Must be and remain compliant with all legal or company regulations for working in the industry.
  • Must be a minimum of 21 years of age.
  • Must be approved by state badging agency to work in the cannabis industry.

    • The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

    Green Thumb Pay Range: $65,000 — $75,000 USD.

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