Associate, IT Customer Services - L3Harris Technologies : Job Details

L3 Harris is seeking a motivated and customer-focused Level 1 IT Customer Support Specialist to join our 24 x 7 Network Operations Center (NOC). The successful candidate will be the frontline support for our customers, ensuring the stability and integrity of our network services. This role includes shift work and on-call responsibilities, with training opportunities available during periods of low activity. This position is crucial for maintaining the highest level of support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will be responsible for answering incoming calls, logging interactions within our ticketing system, and managing incident and service requests. Essential Functions: Will be providing end user support for L3 Harris employees and the government customers during 24/7 operation hours. Provide first-level contact and convey resolutions to customer issues by answering incoming calls to the helpdesk promptly. Accurat...IT, Customer Service, Network Operations, Associate, Technical Support, Support Specialist, Technology, Retail