Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is looking for a dynamic Associate Insurance Compliance Officer who independently investigates, mediates, resolves, and/or responds to varied and consumer complaints and inquiries as related to insurance coverages. If this is you, then CDI may be the employer for you! Under direction of a Supervising Insurance Compliance Officer, the incumbent assists consumers primarily via telephone communications (as well as via written communications, e-commerce and in-person interviews) by independently investigating, mediating, resolving, and/or responding to the more varied and sometimes complex consumer complaints and inquiries related to insurance coverages, rating and underwriting and claims handling practices involving various lines of insurance and including multiple coverages or situations. Investigates and identifies violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity. This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions. Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website ( www.calhr.ca.gov ). New to state service? Learn how to apply here . Please, take two minutes to check us out or provide your feedback . You will find additional information about the job in the Duty Statement . Working Conditions
- Eligible for telework in accordance with CDI's telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed; however other authorized transit subsidies do exist for those who qualify.
- Ability to work in a high-rise office building, and occasionally at off-site locations.
- Ability to move objects up to 40 lbs. during travel with or without reasonable accommodations.
- During times of emergency, incumbents may be required to serve, in a lead capacity, at Local Assistance Centers (LAC) to assist the public during and after emergencies. This may require travel by vehicle, airplane or other means, and may require overnight stays and extended shifts.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #: JC-491148 Position #(s): 413-###-####-037 413-###-####-038 Working Title: Associate Insurance Compliance Officer Classification: ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE $6,647.00 - $8,325.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 2 Work Location: Los Angeles County Telework: Hybrid Job Type: Permanent, Full Time
Department Information The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state's consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world. Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities. CONSUMER SERVICES & MARKET CONDUCT BRANCH CONSUMER SERVICES DIVISION - HEALTH CLAIMS BUREAU Los Angeles, California Department Website:
Special Requirements Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.
- Exam list eligibility - refer to exam link below.
- Transfer eligibility, if applicable, for current/former civil service employees
- Resume
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/22/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Insurance CDI Jobs Inquiries Attn: Classifications & Consultations Unit Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Insurance CDI Jobs Inquiries Classifications & Consultations Unit Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience processing insurance claims, claim adjusting, underwriting, or insurance consumer service. • Bachelor's degree is highly desirable. However, experience will be accepted in place of the college degree on a year-for-year basis. • Knowledge of insurance practices, the insurance code, and insurance regulations. • Experience handling insurance-related consumer calls. • Possess excellent interpersonal, analytical, and verbal/written communication skills. • Possess the ability to utilize standard computer software applications. • Strong organizational skills & detail oriented. • Licensed as a Producer Agent and/or Broker
Benefits - Flexible work hours
- Remote work options
- Medical Benefits - including health, dental, and vision insurance
- Employee Wellness Program
- Employee Assistance Program
- On the Job Training
- Career Services Program
- Recognition Program
- Paid Holidays and leave
- Defined benefit retirement program
- Savings Plus Program (401 (k), 457)
- Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: Human Resources Contact: Classification & Consultation Unit (916) ###-####
[email protected] Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) ###-####
[email protected] California Relay Service: 1-800-###-#### (TTY), 1-800-###-#### (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information Step 1 - If you have not taken the Associate Insurance Compliance Office, Dept. of Insurance examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions. Associate Insurance Compliance Officer Exam: AICO Exam Bulletin Step 2 - Submit your application including all required documents, by using the Apply Now button found at the top of this bulletin.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
