Associate Director, Program Management - Material : Job Details

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This role will ideally be located by our office in Austin or NYC.

About Us

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world's most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

About The Associate Director, Program Management Role

Material is looking for an Associate Director Program Manager to join our team. This is a vital role within our Delivery team, as you will be the orchestrator of our internal teams and our external client relationships. You will thoughtfully and strategically represent the needs of both parties, while ensuring that the expectations of the project and client are being met. You'll bring your considerable operational, organizational and client relationship skills to work with internal teams and clients to help manage expectations and optimize our creative output.

This person will be responsible for handling day-to-day program management and communication between clients and internal teams. This person needs to be an expert at leading large, complex engagements with multiple product work teams, including Loyalty Strategy & Product Design and development. Require experience working with Global delivery teams and projects of a technical focus. This position requires an extremely detail-oriented, proactive solutions-focused leader. Client industry experience preferred but not required.

Responsibilities include:

• You are involved throughout the entire lifecycle of a project-from kickoff-to launch and every point in between
• Ability to interpret client briefs and establish project requirements, roles and responsibilities, priorities & deadlines to be aligned on both internally and with clients
• Through detailed project plans, create the appropriate staffing plan and budget
• Prepare internal project briefs based on converted scopes and lead kickoffs to help onboard teams
• Prepare and communicate detailed project plans inclusive of project milestones, workstreams & activities across multiple disciplines, collaborating with our India based Delivery teams and manage delivery of the project according to this plan
• Track project progress and provide regular recaps and status reports to project team and key client stakeholders
• Lead complex projects or programs and deliver quality work on time and on budget
• Adapt quickly to solve problems for clients and internal teams
• Possess deep knowledge of risk management and mitigation
• Manage and adjust for any changes in project scope, schedule and / or budget
• Manage the relationship and communication with the client and all stakeholders, ensuring delivery of the highest quality service, and solicit and act on client feedback
• Responsible for keeping all projects up to date in Material's internal project management tools to ensure project profitability and efficiency, on an ongoing basis
• Communicate new project requests, timeline shifts and financial tracking to the cross functional senior team
• Monitor and manage multiple project workflows
• Know when and how to escalate operational, resource, budget or timeline issues, in-detail
• Resourcing: Identify project teams based on scopes of work in partnership with Senior Account Managers and Directors. You will proactively sound the alarm on issues that may derail our process/timeline

Leadership Responsibilities:

• Excellent strategic, analytical and problem solving skills
• Inspire positivity and confidence among interdepartmental teams
• Manage and/or mentor junior team members
• Contribute to departmental staffing and problem solving
• Act as a leader in the department, proactively sharing lessons learned and best practices across teams

Communication Expectations:

• Possess excellent written and verbal communication skills, high attention to detail
• Understand nuances of client communication and how to have tough conversations
• Can pivot communication styles based on audience (Client, Creative team member, Technical team member) and can speak with authority on all phases and aspects of a project

Culture:

• Demonstrate accountability and eagerness to learn
• Positive team player with a can-do attitude
• Possess a positive presence within the agency
• Drive the work forward and have a predisposition to action
• Possess a passion for great ideas and technology

Experience:

• 6+ years' experience with brand and website or app design and development, product launches, digital strategy and media.
• Digital experience, including coordination with cross functional teams inclusive of product design, SEO, technology and globally based teams is preferred.
• Experience writing proposals and/or responding to RFPs

Why work for Material?

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here's a bit about who we are and highlights around what we offer.

Who we are & what we care about:

• Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare.
• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients.
• We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work.
• A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives.

Pay Range: $83,000.00 – 110,000.00

The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Privacy Statement

Material is committed to protecting privacy in our recruiting processes for all candidates. For more information, please refer to our Privacy Policy. California-resident applicants should also refer to our California-resident Candidate Privacy Statement.

If you need support with a privacy-related matter, please send an email to: [email protected]

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesBusiness Consulting and Services

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