Associate Director, Operations, GenAI Content Hub - New York Presbyterian : Job Details

Working with UsChallenging. Meaningful. Life-changing. Those aren't words typically associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, interesting work happens daily across departments, from optimizing production lines to breakthroughs in cell therapy, transforming lives and careers. You'll have opportunities to grow and thrive with high-achieving teams. Take your career further than you thought possible.

Bristol Myers Squibb values work-life balance and flexibility. We offer a variety of benefits, services, and programs to support our employees' personal and professional goals. Learn more at careers.bms.com/working-with-us.

Summary:

The Associate Director – Operations will oversee the governance, performance, and optimization of the GenAI Content Hub, ensuring seamless operations, managing escalations, and delivering campaigns on time. This role acts as the main contact, coordinating with stakeholders including brands, WCx, BI&T, MLR, Mumbai Content Hub members, and partner/vendor teams to optimize processes and meet business goals.

Responsibilities:

• Operational Governance: Oversee end-to-end operations of the GenAI Content Hub, ensuring efficient workflows, timely delivery, and error-free outputs.
• Performance Tracking: Monitor performance metrics, identify improvement opportunities, and implement data-driven enhancements.
• Process Optimization: Continuously refine processes to improve speed, scalability, and content personalization using AI/GenAI tools.
• Escalation Management: Address obstacles to asset delivery, resolve issues quickly, and clarify responsibilities.
• Stakeholder Collaboration: Work with internal and external teams, including brand, WCx, BI&T, MLR, and Content Hub members, to align resources and ensure smooth operations.
• Vendor and Partner Management: Manage external partners and vendors, ensuring quality and timely delivery aligned with BMS standards.
• Cross-Channel Expertise: Apply knowledge of channel strategies to deploy content effectively across platforms and regions.
• Compliance and Quality Assurance: Ensure content complies with regulatory, MLR, and brand standards, maintaining high quality.

Qualifications:

• Bachelor's degree in Business, Marketing, Operations, or related field; MBA or equivalent preferred.
• At least 5 years in operations management, preferably in marketing, content, or creative services, with a track record of delivering complex projects on time.
• Deep understanding of omnichannel marketing and digital content delivery across web, social, email, and media.
• Experience designing and optimizing processes, especially with AI/GenAI workflows.
• Strong interpersonal and communication skills, with experience managing diverse, global teams, including offshore and onsite models.
• Ability to anticipate challenges, resolve issues swiftly, and clarify accountability.
• Proficiency in performance metrics, data analysis, and operational improvements.
• Experience managing external vendors and ensuring quality and goal alignment.
• Knowledge of AI/GenAI tools in content creation, personalization, and automation is a plus.
• Familiarity with marketing compliance, including MLR, in regulated industries like pharma or healthcare.
• Ability to collaborate effectively in a global, matrixed organization.

The starting salary range is $164,000-$199,300, plus incentives and stock options, based on experience. Final compensation depends on demonstrated experience. Benefits vary by role and location; details are available at

Benefits include medical, dental, vision, wellbeing programs, 401(k), disability and life insurance, paid holidays, vacation, volunteer days, sick leave, summer hours, parental and caregiver leave, fertility benefits, tuition reimbursement, and recognition programs.

If you find a role that interests you but isn't a perfect match, we encourage you to apply. You might be one step away from a transformative career opportunity.

Uniquely Interesting Work, Life-changing CareersEvery BMS employee contributes to our mission of “Transforming patients' lives through science.” Our culture promotes diversity, innovation, and integrity, empowering everyone to apply their talents and perspectives to improve global health through clinical trials and research.

On-site Protocol

Our occupancy structure includes site-essential, site-by-design, field-based, and remote roles, determined by role responsibilities. Site-essential roles require 100% onsite work. Hybrid roles require at least 50% onsite. Field-based and remote roles involve travel and attending meetings as needed.

BMS provides accommodations for applicants with disabilities. Requests should be directed to [email protected]. For more info, visit careers.bms.com/eeo-accessibility.

We prioritize health and safety; vaccination against Covid-19 and boosters are strongly recommended. We consider qualified applicants with arrest and conviction records, in accordance with local laws.

If you will work from Los Angeles County, additional info is available at Data privacy policies apply to application data.