Associate Director of Enterprise Applications - Hamilton College : Job Details

Associate Director of Enterprise Applications

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Associate Director of Enterprise Applications

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The Associate Director of Enterprise Applications provides leadership and direction for enterprise applications at Hamilton College, with a primary focus on Workday and other critical business systems. This position supervises a team of business analysts and other technical experts who work closely with college departments to support and implement business processes through enterprise applications. The Associate Director ensures the effective deployment, maintenance, and enhancement of these applications to meet institutional needs.The role requires a combination of technical expertise, supervisory experience, and a strong understanding of enterprise applications, with an emphasis on Workday. The Associate Director collaborates with stakeholders across the college to optimize business processes, improve data integration, and ensure system efficiency.This is an exempt position with a pay range of $110,000 - $130,000.ResponsibilitiesLead and manage the Enterprise Applications team

• Supervise and mentor business analysts and other team members, providing guidance, training, and professional development opportunities.
• Manage team priorities, workload, and project timelines to ensure timely delivery of support and enhancements.
• Foster collaboration between technical staff and functional users to improve system functionality and user experience.
• Establish and maintain best practices for enterprise application support, configuration, and documentation.
• Serve as a member of the Enterprise Information Systems leadership team, along with two other Associate Directors and the Director to help make strategic and managerial decisions for the department.

Oversee the management and enhancement of Workday and other enterprise applications

• Serve as the technical and functional expert for Workday, leading operation, governance, configuration, security, and business process design.
• Work closely with campus departments to assess system needs, identify opportunities for process improvements, and implement enhancements.
• Ensure system integrations between Workday and other enterprise applications operate effectively.
• Troubleshoot issues, coordinate upgrades, and manage change control processes.
• Other applications under the supervision of this position include OnBase, Blackboard Transact, Salesforce, Starfish, and various other mission-critical third party cloud/SaaS applications.

Collaborate with campus stakeholders on business process optimization and system improvements

• Partner with departments such as Human Resources, Finance, Student Services, and Academic Affairs to align technology solutions with institutional goals.
• Provide guidance on best practices for leveraging enterprise applications to streamline operations.
• Lead cross-functional teams to implement new applications, modules, and enhancements.

Ensure data integrity, security, and compliance

• Enforce policies for data governance, user access, and system security.
• Work with Information Security and Compliance teams to ensure enterprise applications meet regulatory and institutional standards.
• Oversee reporting and analytics needs, ensuring accurate data extraction and integration

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of five years of experience in enterprise applications, business process analysis, or a related field.
• At least two years of supervisory or leadership experience. Demonstrated ability to manage remote and/or hybrid teams is preferred.
• Advanced knowledge of Workday, including configuration, security, and business process design.
• Experience working in higher education or a similarly complex environment is preferred.

Knowledge, Skills, And Abilities

• Strong understanding of enterprise application implementation, maintenance, and support.
• Expertise in Workday, including reporting, integrations, and security roles.
• Knowledge of data management, governance, and system integrations.
• Excellent analytical and problem-solving skills.
• Strong project management abilities, with the capability to manage multiple priorities.
• Support service (ticketing) knowledge, managing requests using a ticketing system.
• Ability to communicate technical concepts to non-technical audiences.
• Experience with APIs, middleware, and cloud-based enterprise systems is a plus.
• Demonstrated ability to work collaboratively across departments.
• Commitment to diversity, equity, and inclusion and an understanding of the contributions a diverse workforce brings to the workplace.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHigher Education

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