Associate Director of Account Management- US Real Estate - Oxford Economics : Job Details

Associate Director of Account Management- US Real Estate

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Associate Director of Account Management- US Real Estate

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Department: Real Estate & SMG SalesLocation: New York, USCompensation: $150,000 - $160,000 / yearDescriptionOxford Economics, a leading global economic research and consultancy firm, is looking to hire an Associate Director of Account Management for the US Real Estate territory. This person will be responsible for managing a team of account managers and customer success representatives who manage Oxford's Real Estate subscription clients across the US and Canada. The role will also consist of achieving target revenue growth through upsell and cross-selling an existing book of clients, responding to client inquiries, promoting client engagement, retaining subscription revenue.This position is an integral part of Oxford's growth plans for the United States Real Estate territory and is an exciting opportunity to join a fast-growing company at the forefront of the industry.Key ResponsibilitiesSpecific responsibilities include (but are not limited to):

• Team Management
• Managing a team of direct reports consisting of account managers and customer success executives, supporting each direct report in achieving their KPI's
• Renewals & Retention:
• Own the renewal process, ensuring high customer satisfaction and retention rates.
• Address customer challenges promptly and work to mitigate potential churn risks.
• Growth & Expansion:
• Identify opportunities for upselling and cross-selling OE solutions across all managed accounts
• Achieving a predefined annual upsell and uplift revenue target.
• Customer Onboarding:
• Lead seamless onboarding experiences, ensuring customers are set up for success.
• Educate customers on OE's features and best practices to accelerate time-to-value.
• Ongoing Training and support:
• Training clients on OE services, as well as our methodology and web-based platform
• Manage the customer success team in their efforts around training and effectively communicating responses to client questions and data requests, and facilitating interaction between clients and OE Economists
• Providing feedback from clients to assess possible enhancements to existing products and the need for new products
• Drive Adoption:
• Proactively engage with customers to ensure product adoption across their teams.
• Host regular check-ins and business reviews to share insights and drive continued engagement.
• Process Building:
• Develop scalable account management processes and tools to improve efficiency and consistency.
• Contribute to building a playbook for onboarding, adoption, and renewal strategies.

Skills, Knowledge & Expertise

• A minimum of a Bachelor's degree, ideally within a relevant field (economics, business, finance, marketing)
• Experience as a team lead or managing a team of direct reports
• 5+ years of experience in account management or customer success related field
• Demonstrated success in and Account Management role with a dedicated renewable book of business, experience in SAAS is a plus
• Demonstrated ability to build strong and lasting relationships with key decision makers in client firms
• Proven track record of data-driven account management and decision making
• Results-oriented focus and track record of business growth/turnaround
• Proven ability to coach and develop talent
• Ability to thrive in a fast-paced, competitive, client service-oriented work environment
• Experience working in a metrics-driven, entrepreneurial, and challenging environment
• Passion for problem-solving and delighting clients
• Prior success in global and cross-functional collaboration
• Ability to work well independently and be self-motivated
• A strong passion for persuasion, especially around complicated and intellectually challenging issues
• Superior verbal and written communication skills
• A demonstrated ability to read and understand people
• The highest level of integrity and professionalism

Equal Employment Opportunity (EEO)Oxford Economics is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, age, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesInformation Services

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