Associate Director, Facility Operations North - Metropolitan Transportation Authority : Job Details

Associate Director, Facility Operations North

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Description

Position at MTA Headquarters. Posting No. 12816.

Job Title: Associate Director, Facility Operations (North)

Dept/Div: Real Estate

Work Location: 2 Broadway

Full/Part-Time: Full

Salary Range: $128,750 - $144,200

Deadline: Until filled

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Overview

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Real Estate portfolio encompasses a diverse range of properties across the New York Metropolitan region, stretching from Central Islip to Stormville, NY, and covering 3.5 million square feet. We have divided the region into two sectors, North and East, to enhance facilities maintenance, responsiveness, and management practices.

The Associate Director of Facilities Operations provides strategic vision and leadership to Real Estate's Facilities Operations team. This role ensures efficient maintenance and optimal functionality of all real estate facilities within the metropolitan area. The Associate Director collaborates with the Director of Real Estate Finance on financial matters related to property management agreements, including financial reporting, funding requests, budget development, and contract analysis. Working under the general guidance of the Director of Operations, this role supervises third-party contract workers, procurement of maintenance contracts, and coordination of building operations with capital improvement projects.

Responsibilities

• Implement effective maintenance programs across MTA Real Estate's portfolio, including regular inspections, preventive maintenance, and timely repairs to reduce downtime and extend the life of facility equipment and systems.
• Oversee daily facility operations, address maintenance requests, coordinate with vendors, and ensure safety and regulatory standards compliance.
• Formulate and manage the annual facilities maintenance budget, ensuring cost-effective strategies and resource allocation.
• Cultivate relationships with external vendors, contractors, and service providers, negotiating contracts and monitoring performance.
• Select, develop, and motivate personnel; provide career development, coaching, and disciplinary actions as needed; review staff performance and create an inclusive environment.
• Serve as a liaison between facility users, property owners, and senior management, ensuring effective communication.
• Collaborate with stakeholders to ensure emergency response protocols are followed and to minimize disruptions during emergencies.
• Promote sustainable practices through property audits, green initiatives, and staying up-to-date on regulations.
• Monitor key performance indicators (KPIs) related to facilities maintenance and operations to enable data-driven decision-making and continuous improvement.
• Support space planning and related initiatives in collaboration with colleagues and stakeholders.
• All other duties as assigned.

Qualifications

• Knowledge/Skills/Abilities: A team player with excellent interpersonal skills capable of working effectively in a collaborative environment.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Excellent organizational and presentation skills.
• Ability to work with all internal levels, including senior management.
• Ability to interact with external agencies (e.g., Governor's Office, NYC government, elected and public officials).
• Ability to work in a high-profile, high-pressure environment.
• Strong managerial skills to direct a staff of professionals in achieving goals.
• Demonstrated analytical capabilities and proficiency in Microsoft Office Suite.

Education and Experience

• Bachelor's degree in Real Estate, Engineering, Business, or a related field, or an equivalent combination of education and experience; and
• Minimum eight years related experience in commercial or public real estate building operations, including at least five years in a managerial/leadership role in a large, multi-faceted organization or governmental body.
• Knowledge of building systems, including HVAC, electrical, generators, plumbing, and elevators.

Preferred

• Experience managing a diverse workforce.
• Experience managing building budgets and expenditures.
• Master's degree in a related field.
• Attainment of or in the process of attaining a P.E. license from New York State.
• Familiarity with MTA policies and procedures.
• Familiarity with MTA collective bargaining procedures.

Other Information

• May require work outside normal hours (evenings and weekends).
• Travel may be required to other MTA locations or external sites.
• Equal Employment Opportunity: MTA and its agencies are Equal Opportunity Employers, including veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds and experiences, including military service members.

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