Associate Director, Employee Relations - Chewy : Job Details

Chewy is hiring an Associate Director, Employee Relations, to lead a dedicated Employee Relations team (ER COE). You will ensure your team of Investigators is successful and supported in their role, conducting consistent and reliable investigations for Chewy Team Members. Your role will be hands-on in resolving high-complexity, high-profile cases, while also inspecting and supervising the resolution of cases managed by your team. You will be responsible for investigation integrity, as well as the team's performance against critical metrics such as output (volume completed), case closure speed against SLA, the quality of the investigation conducted, and the experience/care provided by the investigator. You will make recommendations for corrective and disciplinary actions and provide partnership and support to HR teams to minimize risk across the company. What Youll Do: Lead the ER COE team that conducts investigations from formal Team Member complaints, including violations of the code...Director, Relations, Employee, Associate, Legal, Leadership, Manufacturing, Retail