Associate Director, Digital Platforms - The Juilliard School : Job Details

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The Associate Director, Digital Platforms leads the technical and strategic evolution of Juilliard's digital ecosystem, driving the architecture, connectivity, and performance of its public- and private-facing web properties. This role is equal parts platform strategist, technical lead, and cross-functional collaborator, responsible for ensuring seamless integration between content management systems (CMS), constituent databases, ticketing systems, and other core digital tools.

Reporting to the Senior Director, Digital Experience and working in close partnership with the IT Web Team, this role acts as a technical bridge between communications, content, and infrastructure. The Associate Director maintains a deep understanding of Juilliard's codebase, site architecture, and platform dependencies—ensuring that digital properties not only meet institutional priorities, but are secure, extensible, and future-ready.

This role requires both a hands-on technical background and a collaborative, solutions-oriented mindset. The ideal candidate is fluent in APIs and integration strategy, comfortable reading and understanding code, and confident managing cross-platform initiatives in a complex digital environment.

This position requires full-time on-site presence Monday through Friday, with limited remote work availability on an as-needed basis. The role includes evening and weekend event attendance, requiring schedule flexibility beyond standard business hours.

The annual salary is $120,000–$125,000, based on experience, skillset, and qualifications.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school's mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens. Excellence and professionalism guide our work, and we value diversity, honesty, and teamwork. We encourage employees to help shape the Juilliard organizational culture and participate in team-building opportunities. Our values emphasize excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We invite you to learn more about our mission at juilliard.edu.

Role Responsibilities

• Oversee Juilliard's web properties, including www.juilliard.edu, my.juilliard.edu (intranet), and juilliardstore.com, to engage students, staff, faculty, alumni, patrons, and the broader public
• Develop and maintain a unified digital platform roadmap that aligns with institutional goals and ensures systems interoperability across departments
• Partner with 30+ internal and external content managers, editors, designers, developers, and administrators to ensure websites serve school needs and align with brand strategy
• Serve as strategist and technical lead for platform integration, including APIs, data syncs, and middleware connecting CRM, CMS, ticketing, and marketing platforms
• Understand and interact with the site codebase to support troubleshooting, feature implementation, and vendor communication; provide technical input on code-related decisions
• Lead collaboration with internal and external developers, designers, and content editors to align user experience goals with technical architecture
• Evaluate and prioritize feature requests, platform upgrades, and content improvements based on business needs, feasibility, and user impact
• Support the design and implementation of secure and scalable API workflows across systems (e.g., Oracle Campus Solutions, Raiser's Edge, Spektrix, Eloqua, Slate)
• Build and maintain an analytics dashboard aggregating data from 10+ systems to monitor performance across channels
• Serve as project manager for new digital initiatives from discovery through deployment, including RFP development, vendor evaluation, and post-launch optimization
• Ensure all digital platforms comply with WCAG accessibility standards, SEO best practices, and security protocols

Minimum Requirements

• Bachelor's degree and 7+ years of progressively responsible experience in digital platform strategy, including experience managing CMS, CRM, and API-connected systems
• Hands-on experience with Drupal (preferably v10) or comparable enterprise CMS, including theming and module structure
• Strong working knowledge of APIs, data flows, middleware solutions, and cross-system integrations
• Ability to read and understand front- and back-end codebases to diagnose issues and collaborate with developers
• Experience with modern deployment workflows and project management tools (e.g., Git, JIRA, Asana)
• Proficiency with web analytics platforms (Google Analytics 4, Tag Manager) and SEO optimization tools
• Demonstrated experience managing complex platform ecosystems and leading cross-functional initiatives
• Strong communication skills with both technical and non-technical stakeholders
• Ability to navigate and prioritize multiple timelines in a fast-paced environment
• Ability and willingness to work on-site at The Juilliard School

Preferred Background

• Experience in higher education, the performing arts, or nonprofit sectors
• Familiarity with Oracle Campus Solutions, Spektrix, Raiser's Edge, Slate, and Eloqua
• Experience building or overseeing API documentation and long-term system governance
• Knowledge of WCAG 2.1 and ARIA specifications
• Experience managing site security and user authentication systems

Nondiscrimination Policy

The Juilliard School is committed to equal opportunity in every aspect of its relations with faculty, staff, students, and other members of the Juilliard community. The school does not discriminate on the basis of race, color, religion, creed, age, sex, national origin, disability, or any other characteristic protected by applicable law.