Associate Director, Clinical Operations & Special Projects-MSW/MSM-FT Days - Mount Sinai Health System : Job Details

Job Description

The office of the Chief Medical Officer (CMO) at Mount Sinai Morningside oversees quality and safety in both the inpatient and ambulatory setting by optimizing patient flow and throughput, ensuring safe transitions of care and promoting population health to prevent unnecessary admissions or Emergency Department visits, maintaining compliance with proper infection prevention practices and maintaining regulatory compliance through continuous quality improvement. In addition, the office of the CMO is responsible for overseeing the Medical Staff and ensuring ongoing provider clinical competency and maintaining a robust Risk Management/Patient Safety program that investigates safety events using a formal root cause analysis process and promotes a Just Culture in which staff feel safe reporting errors and near-misses. Furthermore, the office of the CMO works with the Mount Sinai Health System to standardize clinical care and optimize provider communication to improve the Patient Experience. The Associate Director will work directly with the CMO to develop and oversee strategies to meet targets in all areas of performance described above.

Qualifications

• 5-7 years of relevant experience; project management experience, along with experience in process improvement and data analytics is preferred. 1-2 years in a supervisory capacity is preferred. • Lean or Six Sigma certification is a bonus. • Knowledge of Tableau or other business intelligence platforms and tools is a bonus.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115,494.00 - $173,241.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, BKQ - Site Administration - STL, Mount Sinai St. Luke's

Responsibilities

• Oversees and supports clinical operations and related projects and programs that fall under the Office of the Chief Medical Officer.

• Directs efforts for ongoing site and system-level quality, safety, regulatory and clinical operational initiatives, including but not limited to the reduction of hospital acquired infections, readmissions, excess days, and LOS; reduction of variation and waste in throughput; Joint Commission readiness; clinical department and division operational improvements; standardization of best practices across departments and units; operationalization of various hospital-wide policies and procedures.

• Drives progress through leading and facilitating committees and key partners in operationalizing plans and hitting critical milestones. Effectively collaborates with and engages key stakeholders in project and program initiation, development and management. Ensures use of standard tools, templates and methodologies to support project work. Develops and supports project plans as required. Maintains oversight of all project-related tasks necessary for project success.

• Plans, manages, executes several projects and initiatives at a time, ranging from single-departmental initiatives to multi-departmental, hospital-wide initiatives that are complex and matrixed of a broad scope. Creates detailed project plans and timelines, monitors adherence, and reviews and facilitates progress towards deliverables. Conducts project scoping and prioritization, infrastructure development, evaluation of initiatives and process design. Assigns and delegates strategic tasks and analyses as appropriate. Facilitates project-related meetings and workgroups. Oversees the activities of project teams and workgroups, including clinical subject matter experts.

• Operationalize system-wide special projects from development to implementation (as applicable). Engages key stakeholders to ensure project success.

• Manages and executes complex performance improvement initiatives to improve clinical department performance and operations. Uses specialized process improvement methodologies to approach problem solving. Utilizes tools, such as A3, SIPOC, Fishbone, process mapping, and PDCA. Coaches project leaders in leading quality initiatives from project start to completion, demonstrating significant improvements post-change. May create and administer training material and content on improvement tools and methodologies to staff of all levels.

• Makes recommendations, prepares, reviews, and analyzes data from business and organizational systems to assist higher level decision making personnel or management in operating more efficiently and effectively. Reviews, develops, and prepares reports and dashboards.

• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate and describe operations. Presents insights to CMO and other key-stakeholders, including project and initiative leads, departmental leadership, the C-Suite and other executive audiences.

• Supports clinical and ancillary departments under CMO office through development of new business and clinical initiatives related to utilization and expense reduction. Develops impact recommendations.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's “Best Children's Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's “The World's Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115494 - $173241 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.