Associate Deskside Support Specialist - MVP Health Care : Job Details

Join MVP Health Care on our mission to foster a healthier future for all! We are on the lookout for a passionate Associate Deskside Support Specialist who loves technology and values customer interaction.

What we offer:

• Opportunities for career advancement and professional growth.
• A vibrant, people-centric culture that celebrates diverse perspectives and experiences.
• Competitive salary and comprehensive benefits focused on your well-being.
• The chance to impact healthcare positively as part of a team recognized as one of the Best Places to Work in New York.

Your qualifications:

• An AA/AS or BA/BS in a technical field, ideally Computer Science.
• Relevant IT certifications, such as A+, MCDS, or equivalent experience.
• A minimum of 3 years of experience in computer hardware support.
• 3 years of customer service experience.
• Proficiency with Microsoft 365 Cloud Platform (Intune/Entra/Azure) and Windows 10/11.
• A proven track record of technical support, problem-solving, and troubleshooting in office environments.
• Strong knowledge of computer hardware, software, and operating systems.
• A curiosity to drive innovation and contribute to team goals.
• A commitment to making a difference for our customers.

Your key responsibilities will include:

• Providing deskside support to office staff by resolving technical issues efficiently.
• Installing, configuring, and maintaining hardware and software, including computers and printers.
• Collaborating with the Digital team to implement security measures to protect sensitive data.
• Assisting in the setup of new workstations and ensuring network connectivity.
• Conducting regular maintenance and updates on office technology to minimize downtime.
• Training staff on effective technology use to boost productivity.
• Documenting technical issues and solutions for future reference.
• Keeping up with tech trends to enhance your skills and knowledge.
• Carrying out additional duties as assigned by leadership.
• Contributing to our goal of enhancing healthcare delivery through excellence in service.

Location: Onsite - Rochester, NY Office

Pay Transparency: MVP Health Care is dedicated to offering competitive compensation and benefits. The base pay range provided reflects our good faith estimate at the time of posting. Specific offers will depend on multiple factors, including experience and the role's demand.

MVP's Inclusion Statement: We believe that healthier communities start with a healthy workplace. MVP Health Care promotes diversity and equality in hiring, training, and promoting staff, ensuring everyone has a voice and can thrive.

Please note that a drug screening and background check are part of our hiring process. If you require any accommodations during the application process due to a disability, please reach out to our Talent team.