Associate Customer Service - State of Missouri : Job Details

Job Summary - Why you'll love this positionLocation: Truman Building - 301 West High Street, Jefferson City, MO DOR's Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Candidates of interest will possess a background in customer service and proven attention to detail. For Team Members who excel there are many opportunities for advancement within the DOR & we are often looking to this position to promote those who display positive leadership qualities. Responsibilities - What you'll do •Working with individual income tax returns, corporate income tax returns, & property tax credit claims •Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters •Sorting & distributing correspondence •Responding to customer inquiries through telephone calls, e-mails, & written correspondence •Processing returned refunds CORE COMPETENCIES NEEDED: Analytical Thinking Reliable Computer Literate Self-motivated Attention to Detail Problem Solving Qualifications - All you need for success

• High School diploma or high school equivalency certificate

Job Details - More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) ###-####.