Associate Care & Wellness Program Enrollment Specialist - GENWORTH : Job Details

The Associate Care & Wellness Program Enrollment Specialist will be part of a team that delivers a pre-claim long-term care insurance program designed to help policyholders live healthier longer and provide education to those who support them. You will be responsible for providing person-centered, strengths & evidence-based, short-term care management services to long-term care insurance policyholders who are interested in aging at place at home. These policyholders may have had recent functional or cognitive changes. This role specifically influences policyholders and caregivers to participate in the program and performs high level telephonic assessments to determine their key risks to aging in place. What you will be doing. You will be responsible for all of the initial steps related to supporting the pre-claim program:Responding to inbound calls and inquiries about the program. Researching any prior claim activity and questions or spousal claim activity. Making outbound calls to pol...Enrollment, Wellness, Program, Associate, Specialist, Mental Health, Healthcare