Associate Business Process Analyst - UnitedHealth Group : Job Details

Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities Ensure obtained data and information are accurate and relevant to meet end users' needs Identify risks and opportunities associated with current processes Perform deep-dive analyses to identify root cause failures and develop remediation action plans for escalated provider issues Collaborate with business partners to resolve issues impacting providers Collaborate with internal and external business partners to resolve and close out escalated provider issues, communicating the final resolution actions back to the provider Collaborate with internal and external business partners to identify innovative solutions for resolving escalated provider abrasion Track and monitor multiple on-going cases for status and resolution Engage in predictive analytics to prevent syst...Process Analyst, Associate, Business, Analyst, Business Partner, Health, Healthcare, Business Services