Associate, Administrative Support - SLM : Job Details

Join Sallie Mae

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking why not? when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Administrative Support will be responsible for managing and prioritizing administrative tasks, assisting with day-to-day operations of the organization, and ensuring that daily tasks are completed accurately and in a timely manner.

What You'll Do

• Assist in the management and maintenance of electronic and physical records and files, including confidential information.
• Assist in the management of office supplies, equipment, and facilities.
• Assist in organizing meetings, greeting visitors, preparing agendas, taking minutes and booking conference rooms.
• Prepare and distribute correspondence, memos, reports, and other documents as required.
• Maintain calendars using Microsoft Outlook. Schedule meetings, book conference rooms using knowledge and good judgement of priorities.
• Provide business travel support & monitor travel itineraries.
• Expense Reporting T&E preparation & submission.
• Manage new hire onboarding by ordering equipment, submitting access requests, and ensuring timely delivery and a smooth transition on start date. Forward thinking and able to coordinate across departments to ensure smooth onboarding and operational continuity.
• Assist in the planning and execution of team and employee engagement events. Forward thinking and collaborative team player who can contribute to a positive and connected team environment.
• Provide excellent customer service to all internal and external stakeholders.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What You Have

Minimum education, skills and experience required.

• Excellent organizational, planning, and time management skills.
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Demonstrated ability to prioritize tasks in a fast-paced environment.
• Experience with office software and equipment, including Microsoft Office Suite and office management software.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours as needed.

Preferred education, skills, and experience.

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Minimum of 1-2 years of experience in administrative support.

Our Benefits Take Care of the Whole YouSo You Can Build Your Work Around Your Life (Not the Other Way Around!)

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Sallie Mae is Proud to Be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.