Assistant, WCD Programs - Goodwill : Job Details

Primary Responsibility / Summary Champion the participant experience as the frontline point of contact, ensuring a welcoming, informative, and supportive intake process; provide vital administrative support, assist with engaging workshops, manage crucial data, and coordinate operations to maximize program effectiveness and participant success. Essential Duties & Responsibilities Participant Support: Engage participants by expertly answering inquiries, providing precise information, and seamlessly directing or referring callers, thereby cultivating trusting and supportive relationships. Guide participants through center by delivering engaging orientations and comprehensive information sessions, highlighting available resources, including reasonable accommodations. Evaluate participant potential through thorough initial assessments, identifying abilities, interests, needs, and barriers to ensure program eligibility and facilitate accurate enrollment. Secure program compliance by meticulously collecting and verifying client documentation, rigorously reviewing enrollment packets for completeness, and ensuring timely participant enrollment with 100% data accuracy. Assist program team to deliver core employability skills training and practical job readiness workshops, fostering participant preparedness. Administrative Support: Streamline case administration by helping to organize, maintain andsubmit accurate (electronic and paper) files, billing documents, generating professional correspondence, precisely reconciling time records, and ensure a seamless transition through warm handoffs to Specialists. Empower job seekers by proactively maintaining and updating job lead postings and comprehensive community resource referral information. Orchestrate program efficiency by coordinating and maintaining comprehensive calendaring, scheduling, and timekeeping for both program staff and participants. Enhance effective collaboration by supporting meetings through proactive agenda preparation, creation of supporting materials, and diligent tracking of signature routing. Optimize operational effectiveness by proactively ordering office supplies, meticulously managing supply inventory, and guaranteeing the availability and proper function of essential resource equipment (e.g., computers, phones). Protect sensitive and proprietary information by upholding strict confidentiality protocols. Safety & Security: Contribute to maintaining a safe working environment by reporting hazardous conditions or safety incidents and ensuring compliance with center policies and code of conduct. Maintain the confidentiality of sensitive and proprietary information. Additional Duties & Responsibilities: Perform other duties and special projects as assigned. Travel Requirements: This position requires travel (up to 25%) within Southern California; a valid CA driver's license and state-required auto insurance are necessary. Driving records must be acceptable by the company's insurance vendor. Education & Experience High school diploma or general education degree (GED) required. Up to 1 year of experience required. Pre-Employment Testing Drug Screen – 8 Panel Background Check Employment Verification Live Scan Professional Reference Check MVR LEIE LI-DNI