Assistant Vice President, Relationship Management - GENPACT : Job Details

Assistant Vice President, Relationship Management

GENPACT

Job Location : New York,NY, USA

Posted on : 2025-08-07T01:14:37Z

Job Description :

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions address companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions—we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Assistant Vice President, Relationship Management!

This role ensures Genpact experiences growth in priority and growth mining accounts. You will manage relationships with existing and target new executives in existing client accounts. The position is mapped to 4 accounts within a specific vertical.

Responsibilities

  • Understanding customer needs and translating them into winning proposals for Genpact and its clients.
  • Winning new growth deals in customer accounts, meeting and surpassing pre-agreed targets and Operating Plan (OP) numbers.
  • Understanding the marketplace and competitor offerings; driving strategic sales initiatives for Genpact.
  • Leveraging and creating networks that result in potential opportunities/leads within the customer's organization globally—understanding competitive offerings.
  • Connecting at CxO level within the customer organization; building and maintaining relationships that enable higher customer satisfaction (measured via NPS) and business impact.
  • Providing insights into customer financials and driving business strategies within operating teams to add value.
  • Building, managing, and governing communication channels to ensure transparency and partnership.
  • Constructing and delivering compelling stories around value propositions both orally and in presentations.
  • Cross-selling all Genpact products to increase growth penetration.
  • Acting as a key intermediary between the global delivery team and the customer.
  • Promoting Genpact and increasing brand awareness within the customer organization and industry vertical.
  • Participating in industry seminars, quarterly meetings, earnings calls, and analyst forums to deepen industry connections.
  • Providing timely and high-quality responses to RFX opportunities.
  • Partnering with RFI/RFP teams and Finance to develop customer proposals that meet needs while maintaining profitability.
  • Providing market intelligence for proposal costing.
  • Collaborating with offshore delivery teams to create effective deal solutions.

    • Qualifications we seek in you!

    Minimum Qualifications

    • Experience managing clients and end-to-end deals, with success in driving growth deals of $5M TCV or larger.
    • Extensive experience in services business, including strategic account management.
    • Experience with Fortune 500 companies.
    • MBA or advanced degree in a related field.
    • Strategic consulting experience at a large firm.
    • Program management experience.

    Preferred Qualifications

    • Experience in manufacturing or industrial sectors.
    • Cultural adaptability for global work environments.
    • Strong communication and executive presentation skills in English.
    • Ability to interact with all organizational levels, including senior leadership.
    • Sound financial and commercial business understanding.

    Why join Genpact?

    • Lead AI-first transformation by building and scaling AI solutions.
    • Make an impact by solving meaningful business challenges.
    • Accelerate your career through training, mentorship, and certifications.
    • Learn from top engineers, data scientists, and AI experts.
    • Work in an environment committed to ethical AI with governance, transparency, and security.
    • Thrive in a values-driven culture emphasizing integrity and inclusion.

    Join over 140,000 innovators at Genpact and propel your career forward.

    The approximate annual base salary range for this role is $200,000 to $220,000, with actual offers determined by experience, skills, location, and internal factors.

    Work-from-Anywhere roles: Los Angeles, California-based candidates are not eligible for this role.

    Location-based roles (e.g., New York): Los Angeles, California-based candidates are not eligible.

    Genpact is an Equal Opportunity Employer and does not charge fees for job applications. We value diversity and inclusion in our workplace.

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    Apply Now!
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