Assistant Valet Manager - LAX Airport - Jacobsen|Daniels : Job Details

Fly Away Valet , is a division of Jacobsen|Daniels Employment Type: Full Time FLSA Status: Exempt Salary: $68,640 Annually Location: Los Angeles International Airport - LAX Position Description Summary: Assist the Valet Manager in managing all elements of the parking facilities to contractual expectations, focusing on service expectations, cost controls, and physical integrity of property. Assistant Valet Manager provides leadership and direction to department staff, overseeing parking operations including technology aspects in all areas on the property, and other transportation initiatives as set forth by the client. Requirements Essential Functions of the Position:

• Provides training and mentoring to junior staff members. Training and mentoring may include formal training on specific skills required of J|D staff and/or on-the-job training and mentoring, which may be of a technical nature, or focus on any other key professional skills required for success at J|D.
• Provides critical feedback to junior staff on an as needed basis. Feedback should always be given in a neutral and fair environment and the dialogue should be conducted in a fully professional manner.
• Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc.
• Oversee team member audits and follow-up to ensure all guidelines and policies are followed.
• Encourage team member development and participate in employee interviews.
• Gives direction in a clear and concise manner to staff that have sufficiently proven their ability to deliver without excess supervision.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.

Knowledge, Skills, and Abilities:

• Leader- leads by example, supports growth agenda, strong public person a and industry presence
• Motivator - supports and inspires employees to uphold the vision and values of the firm
• Customer Service - Able to assess the needs of the customers, provide information or assistance, resolve issues or problems and satisfy expectations. Knows about available products and services and is committed to providing quality work.
• Communicator - business developer, professionally leading the firm as a national service provider. Able to effectively communicate with team members and management.
• Highly organized. Able to multi-task to accomplish desired productivity levels and outcomes.
• A high level of Integrity.
• Problem Solver - Able to identify problems, determine accuracy and relevance of information and use sound judgment to generate and evaluate alternatives and make recommendations.
• Above average reasoning ability. Able to identify rules principles, or relationships that explain facts, data, or other information; analyze information and make correct inferences or draw accurate conclusions.
• Must be self-motivated, fast learner, with a high attention to detail.
• Must be available to work on weekends, holidays and nights, as required by season and role.
• Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day.
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.

Education and Experience:

• Associates or Four-year college degree a plus.
• Minimum 2 years of operations management/supervisor experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)
• Working knowledge of parking and transportation systems software a plus.

Licensing/Certifications: Valid in-state driver's license with a clean driving record. Competitive Benefits: Medical, Dental, Vision, FSA, HSA, Life Insurance, company paid Short-term Disability, 401K, PTO Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, sit for long periods of time, bend, use hands to manipulate (type), perform repetitive motions, talk and hear; walk; sit, and lift or move no more than twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral visions, depth perception and the ability to adjust focus.
• Willingness to work in the elements - heat, wind, cold, rain, etc. is required.

Mental Demands: While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with occasional interruptions, and interact with staff and other organizations. Must have the ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Reporting Relationships: Position reports to the Valet Manager Jacobsen|Daniels is an Equal Opportunity Employer and strives for diversity. J|D, in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets