Assistant Store Manager - Liberty Corner - TD Bank : Job Details

Work Location: États-Unis d'Amérique

Hours: 40

Pay Details: $30.00 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions.
• Leads the team in overseeing the most complex or diverse sales advice activities.
• Requires knowledge and understanding of financial concepts, a broad range of products, services and tools.
• Responsible for driving and reinforcing Advice activities/capability for the team.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.
• Effectively handles critical and/or high-risk issues.
• Drives Advice Behaviors within the team.
• Leads and coaches advisory team on advice giving strategies.
• Establishes work direction and role ownership on delivering advice.
• Delivers end to end advice to Customers.
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
• Actively participates in community events.
• Connects with our Customers/Prospects and provides financial advice.

Education & Experience:

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives by proactively attracting and retaining Customers.
• Establishes and supports strong partnership between colleagues.
• Leads and reinforces Customer service activities.
• Responsible for maintaining optimal colleague scheduling.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by getting to know each Customer's needs.

Employee/Team Accountabilities:

• Leads and supports a high performing team.
• Contributes to the process of setting performance objectives for the team.
• Ensures colleagues comply with all TDBFG policies.
• Shares knowledge, information, skills, and subject matter expertise among the team.
• Supports an environment where team freely escalates business challenges.
• Participates in the recruitment and selection process.

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z.
• Must be eligible for employment with a covered financial institution.
• Satisfactory results on a criminal background check and a credit report check are required.

Physical Requirements:

• Domestic Travel – Occasional.
• Performing sedentary work – Continuous.
• Responding quickly to sounds – Occasional.
• Sitting – Frequent.
• Walking – Frequent.

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Additional Information:We're delighted that you're considering building a career with TD.

Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.