Job Location : Atlanta,GA, USA
**Assistant Store Manager (Headland)**
Atlanta, GA **Purpose:**
Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.
**Position Responsibilities:**
***Primary:***
* **Human Resources**: Participates in certain aspects of the employee life cycle, including:
+ Recruitment and selection.
+ Orientation and training.
+ Employee development.
+ Hourly scheduling and payroll management.
* **Customer Service and Satisfaction** **:** Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.
* **Store Safety and Security** **:** Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
* **Store Cleanliness and Upkeep** **:** Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
* **Building and Equipment Maintenance** **:** Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.
* **Retail** **:** Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.
* **Wash/Dry/Fold** **:** Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.
* **Marketing and Promotions** **:** Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.
* **Policies and Procedures** **:** Ensure that all company policies and procedures are followed at all times.
* All other duties, as assigned.
**Position Qualifications:**
**Knowledge/Experience:**
* Minimum of two years retail experience is preferred.
* Knowledge of commercial laundry products and payment systems is a plus.
**Skills and Abilities:**
* Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
* Ability to manage multiple tasks at one time.
* Build strong customer relationships quickly.
* Basic computer skills, including some exposure to Microsoft Office products.
* Able to work a flexible work schedule, including nights and weekends.
**Education:**
* High School Diploma/GED.
**Physical Requirements:**
* Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.
**Additional Information:**
* Position Title: Assistant Store Manager
* Department: Laundry Stores
* Reports To (Title): Store Manager
* Review Date: July 2018
* FLSA Status: Non-Exempt
* Location: Varies
EEO
Speed Queen Laundry Stores is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and persons of all Sexual Orientations and Gender Identities.