Assistant Property Manager - Camillus House : Job Details

Job Type Full-time Description The Assistant Property Manager is responsible for assisting the Property Manager in the day-to-day administrative operations relating to the housing provided by Camillus House to its tenants, including the lease-up of new tenants and recertification/lease renewal of current tenants; turnover of units; maintenance, building and common area operations; and accepting rent/client contributions. The Assistant Property Manager will seek to provide tenants with a safe, positive and healthy living environment, working in close coordination, communication and cooperation with the Program Manager, Property Manager, the tenants' supportive housing team (Case Manager, Clinician) and the facilities staff to support housing stability and retention efforts. Housing Quality Inspections/Unit Maintenance: • Assist in performing HUD Housing Quality Standards Inspections and Habitability Checks related to the physical and health and safety standards expected and required for assigned housing units, using the schedule and process required by the funder and consistent with Camillus Policies and Procedures. • Accurately document HQS Inspection results in database. • Generate service tickets, if needed, to address items identified during inspection and follow up with Facilities team to ensure timely response to service tickets. • Report any tenant issues relating to Housing Quality Inspections or Habitability Checks to the Property Manager and Program Manager, or SVP of Programs, as appropriate, for follow up with client/tenant. • Accompany pest control vender(s) during scheduled treatments. • Accompany Tenant Supportive Housing team on Home Visits relating to Habitability Checks. Client Contribution/Rent Collection • Assist in the collection all client contributions/rent for assigned properties as per the organization's Policies and Procedures (Pol. G-10-013) by the designated date due; document/enter payment receipt timely in the database; submit payments timely to the Finance Department for reconciliation and processing; notify Supportive Housing team on any issues relating to tenant payments (e.g. late, insufficient, etc.) • Help prepare and/or deliver Late Rent Notices, when applicable, with a copy to the Program Manager, Property Manager, Case Manager and/or SVP of Programs, as appropriate. • Assist in preparing and submitting monthly reports of all monies collected using the internal process developed for that purpose/database, including the Monthly Client Contribution Past Due Report reflecting past due rents, and distribute to the Property Manager, Program Manager, Case Manager and/or SVP of Programs, as appropriate, for appropriate follow up with client/tenant. • Ensure that information concerning tenants recurring charges and payments are accurate in the database and match the requirements of the tenant's lease agreement. Cooperation and collaboration with other departments/programs, clients • Work with the tenants' Supportive Housing Team (e.g. case managers, clinicians, employment specialists, family services coordinator) and program manager and property manager to address any property-related concerns including, but not limited to, Lease execution, Participation Agreement execution, Lease violations by a tenant, late/no payment of rent, and Recertification/Lease Renewal Issues. • Work with Facilities staff to address any Tenant and/or property concerns, including assisting in the scheduling of repairs with the tenant's Supportive Housing Team (e.g. Case Manager, Clinician) and the Tenant. • Track progress in closing open service tickets and provide information/updates to Tenants and the Tenants Supportive Housing team (e.g. case managers, clinician). • Work with the Facilities staff to ensure that vacant units are turned within the expected target required by the funders, including with sufficient time for any necessary Housing Quality Inspections can be completed and additional repairs finalized, to meet the funders' move in deadline expectations (45 days from when unit is ready to occupy to new client occupying). • Serve as a resource for clients/tenants to address issues relating to their housing (use of appliances, replacement of damaged items, etc.) and questions relating to their Lease. • Follow Fair Housing guidelines, Landlord/Tenant Law and other applicable housing-related requirements (e.g. VAWA). • Attend all required meetings, trainings, and larger community meetings, as needed. Leases, Participation Agreements • Assist with processing Tenancy applications, including meeting with prospective tenants. • Assist in Lease and Participation Agreement development and in the execution of Lease and Participation Agreements with tenants. • Assist with preparation and processing, as needed, in required annual recertification documentation in anticipation of Lease renewal. • Update client/tenant Participation Agreements, when necessary. • Assist in tracking Lease/Participation Agreement expiration dates to ensure prompt completion of renewal documents. • Accurately document (in database) and report changes related to HAP agreements, Amendments to HAP and tenants' payment responsibility. • Assist the Agency's attorney in any Tenant dispute of a legal nature, including documentation necessary for any formal eviction process. Other duties as assigned.Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is understood that this position requires the employee to visit tenant homes for purposes of conducting visual inspections of the housing. The employee also works in an office to prepare and complete documentation. Working conditions can and may include frequent interruptions, moving between buildings, sharing workspace with colleagues, working alone, working long hours during peak periods, extensive computer use, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Work Schedule:

• While it is anticipated that this work is accomplished during a standard work week, the employee must have the ability to work a flexible work schedule with shifts that may include weekends and evenings, as may be needed to complete inspections, etc.
• Employee is expected to attend Tenant Association Meetings or other such similar meetings that requires the attendance of property management staff and participate in tenant activities for which property management staff is recommended and encouraged to reflect their participation as a member of the Program team.
• Employee is required to participate in organizational meetings or trainings which may occur off site and/or after hours/weekends.

• Commitment to the Values and Mission of the Brothers of St. John of God as witnessed through Camillus House in serving the needs of the underserved populations
• Hospitality: Welcoming all with Hi, how can I help you today with a smile and eye contact.
• Respect: Raising the dignity of another by recognizing they have been created in the image of their God.
• Spirituality: Creating a safe space for another to seek balance of mind, body and spirit in their life.
• Quality: The talent you bring to Camillus will be fulfilled 100%.
• Responsibility: Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for protection.
• Ability to understand and practice the mission of Camillus House.
• Education: High school diploma or GED or any appropriate combination of education, experience and/or certification will be considered.
• Language: Proficiency in oral/written English; additional languages a plus (i.e., Spanish, Creole).
• Skills: Proficiency in computer (Word, Excel, other data collecting programs).
• Successful completion of Toxicology test, Criminal Background Check (Local and Federal)
• Successful completion of Department of Children and Families OIG screening (Level II) and Child Safety Training.
• Valid FL Driver License with clean driving record.
• CAM License and/or prior experience in property management, including experience in leasing residential properties.
• Experience working in the non-profit sector serving vulnerable populations.
• Familiarity with government funded housing compliance guidelines.
• Experience in low-income subsidized housing or property management.
• Working knowledge of Florida Landlord/Tenant Act and/or Miami-Dade County Homeless Trust Permanent Supportive Housing Standards of Care.
• Experience with Rent Manager or similar property management software.
• Strong customer service skills, with experience or skill in managing disputes.
• Culturally sensitive to the social, psychological, and healthcare needs of the vulnerable populations serviced.
• Strong organizational, interpersonal and communication skills to meet deadlines and handle multiple tasks.
• Demonstrates a high level of productivity while remaining calm and effective under pressure.
• A self-starter with demonstrated ability to work independently, as well as, with multidisciplinary teams and co-workers.