Assistant Project Manager - North Water District Laboratory Services : Job Details

The Project Assistant is responsible for assisting Department Managers and Directors in an environmental laboratory with their assigned clients, projects, and daily tasks.

Essential Duties and Responsibilities:

· Be in the office during normal business hours (M-F, 8-5) to take client calls, and after hours as needed to complete required tasks. Also to be available by phone after hours and weekends to help deal with emergencies.

· Help manage day-to-day client interaction and client expectations.

· Assist with generation of client deliverables (analytical report, EDD, etc.) including review and delivery (verify completeness and contract compliance).

· Ensure project documents are complete, current, and stored appropriately.

· Ensure that client issues are resolved and/or escalated in a timely fashion.

· Assist the client in developing sampling strategies and suggesting alternatives to help the client meet their project goals.

· Follow up with clients, when necessary, regarding unpaid invoices.

· Continually seek opportunities to increase customer satisfaction and deepen client relationships.

· Build a knowledge base of each client's business, organization, and objectives.

· Identify specific proposal opportunities and prepare proposals or assist with proposal preparations.

· Communicate effectively with clients to identify needs and evaluate alternative business solutions.

· Maintain a positive attitude and contribute toward a quality work environment.

Desired Skills and Experience:

Education

• High school diploma or equivalent.

Knowledge

· Previous Project Management experience is preferred.

· Environmental laboratory experience and/or experience working with environmental consulting/engineering firms is an advantage.

· Knowledge of computers, spreadsheets, and databases (LIMS).

· Knowledge of environmental industry requirements.

Skills

· Exceptional verbal and written communication skills.

· Motivational, organizational, and time management skills.

· Ability to work under pressure and manage several projects simultaneously.

· Ability to communicate difficult/sensitive information tactfully.

Physical Requirements

· Vision sufficient to read and interpret rules, regulations, policies, procedures, laws, spreadsheets, computer screens and print outs, business correspondence, and other documents encountered in the course of work.

· Hearing sufficient to hear conversation levels in person and telephone.

· Speech sufficient to make oneself heard and understood in front of groups, over the telephone, in meetings, and training sessions.

· Mobility sufficient to safely move in an environmental laboratory.

· Dexterity sufficient to safely operate office equipment including computers and specialized tools and equipment utilized in the course of work.

· Strength sufficient to safely lift and carry sample containers, office supplies, materials, equipment, and other related materials weighing up to 10 pounds.

· Endurance sufficient to stand and bend from the waist for longs periods; maintain efficiency throughout entire shift.

Work Environment

• · Climate-controlled office setting within the laboratory.