Assistant Program Director, Magnolia House Women’s Shelter - CAMBA : Job Details

Understand all aspects of contract requirements and communicate this understanding to staff. Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices. Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements. Observe direct reporting staff engaging with clients and/or supervisory staff. Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints). Assist the Vice-President in providing oversight for all aspects of the program in his/her absence. Prepare reports and statistical information for both CAMBA management and funder use. Assist in the analysis of program and demographic client data to make programmatic improvements. Organize onsite and offsite training opportunities for professional development of staff. Confer with the Vice-President...Program Director, Director, Assistant, Staff, Programmatic, Program, Business Services