Assistant Operations Supervisor - Located in Summerdale, AL - AMR : Job Details

Located in Summerdale, ALMore Information about this Job: JOB SUMMARYThe mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area. ESSENTIAL FUNCTIONS/DUTIESThe Associate Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following:KEY RESPONSIBILITIESEnsure continuous quality improvement through clinical management and protocol complianceInvestigate accidents and major incidents to gather information, resolve issues, and communicate findingsCoordinate operations during times of disasterGather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfactionProvide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shiftsFunction as a crew Paramedic or EMT as requiredManage the storage, distribution and collection of narcoticsProvide support and assistance to the field personnel to help them achieve maximum performanceProvide daily direction and clarity of expectations to field personnelCollect information, conduct meetings and resolve issues with regard to employee problems, issues and concernsCoach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resourcesParticipate in the resolution of union or non-union grievances and administer the disciplinary processCommunicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issuesPartner with human resources to ensure the availability of employee counseling as necessaryIdentify needs and support continuous improvement in employee development through training.Participate in orientation of new employees and recruiting/PR eventsAdminister company policies and procedures, as well as employment law in a consistent mannerInteract with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilitiesParticipate in community service to enhance the image of the companyIdentify customer processes that lead to enhancements of serviceSupervise the daily operations of the fieldCollect paperwork and generate reports for managementAssist crews in stocking trucks/unitsEnsure unit readiness by managing the fleet and materialsScreen trip ticketsReinforce importance of complete, accurate, and timely completion of run reportsPerform other duties as assignedQUALIFICATIONSExperience:2 year EMS Field ExperienceField Training officer experience or Instructor experience, preferredNo disciplinary action with in the past 6 months.EducationHigh School Diploma or equivalent (GED)Skills:Ability to employ discretion and confidentialityCredentials/Licenses:Current Paramedics or EMT certification/all other required certificationsDriving policy in compliance with AMR policy regarding insurabilityREPORTING RELATIONSHIPS Reports to: Operations ManagerInterrelationships: Operations; Operations Management EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job: Check out our careers site benefits page to learn more about our benefit options.