Assistant Manager, Patient Care Svcs - ICU - Tucson Medical Center : Job Details

Reports to the ICU Nurse Manager and supports the day-to-day operations of the Cardiovascular and Neuro-Medical Intensive Care Units. Provides direct supervision for Central Monitoring and the Rapid Response Team. Assists in managing staffing, patient flow, and daily clinical operations to ensure quality, safety, and efficiency. Serves as a clinical resource to frontline staff and supports the implementation of departmental initiatives aligned with organizational goals. Collaborates closely with the ICU Nurse Manager to enhance team performance, staff engagement, and patient outcomes.SummaryAssists the nurse manager with leading a nursing unit(s) with specific focus on outcomes, and performance improvement. Part of the team that is primarily responsible for providing a safe and comfortable environment for patients.Essential FunctionsAssist with managing staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as delegated by the manager; dele gates work assignments effectively.Demonstrates and upholds established standards of behavior, safety, and confidentiality, as well as TMCH and department policies and standards.Adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion and dedication.Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers.Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action under the direction of the manager.Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.Assists in the selects and monitoring of preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.Ensures the design, implementation, and evaluation of educational programs for staff.May provide education planning, documentation, and record keeping for assigned unit(s).Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.Performs related duties as assigned.Minimum QualificationsEDUCATION:Associate's degree in Nursing required. Bachelor's degree preferred.EXPERIENCE: Three (3) years of relevant nursing experience with mastery of RN role and c ompetencies for assigned area, evidence of leadership, teaching and interpersonal skills, and documentation of professional development.LICENSURE OR CERTIFICATION: Current RN license permitting work in the state of Arizona and Basic Life Support (BLS) certifications required . Additional certification may be required per department.Knowledge, Skills And Abilities

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Skill in evaluating performance and recommending improvements.
• Skill in managing and training staff.
• Skill in strategic planning and developing staffing plans to meet not only current needs but future needs.
• Skill in creating and analyzing financial, staffing and production reports to effectively evaluate staffing criteria.
• Skill in developing training materials and educating staff in the proper responses for critical care issues.
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others' communication or instructions to take appropriate action.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.