Assistant Manager, Media - CRM Project Management - Kohls Department Stores : Job Details

Role Specific InformationJob DescriptionAbout the RoleIn this role, you will lead the end-to-end planning and execution of Kohl's CRM and Email marketing projects. You will bridge marketing, strategy and IT, ensuring CRM projects, systems, and workflows drive operational efficiency and effectively support program growth. What You'll Do

• Facilitate the end-to-end planning & delivery of critical CRM and Email marketing projects
• Develop and maintain timelines and roadmaps, track dependencies, and identify financial and resource implications related to project outputs
• Work cross-functionally to align CRM initiatives with business goals and marketing strategies, advocating for considerations around business value and level of effort.
• Maintain documentation and communicate project updates, risks and wins to leadership and cross-functional teams
• Conceive and iterate on informative dashboards, shepherding use cases across teams in support of project and channel measurement
• Drive improvements to processes and integrations to increase efficiency in campaign workflow and speed to market
• Partner with marketing and data teams to ensure seamless project execution and measurement
• Identify opportunities to optimize CRM-driven customer touchpoints, driving synergies between behavioral triggers and daily campaigns
• Influence decisions related to data integrity, tracking and reporting, ensuring systems effectively support business needs
• Develop best practices and documentation to improve team adoption and efficiency
• Additional tasks may be assigned

This role is based at our Corporate Office in Menomonee Falls, WI. You'll work onsite from Monday through Thursday, with the option to work remotely on Fridays.What Skills You HaveRequired

• Bachelor's degree in Business, Marketing, Computer Science or a related field
• 3+ years of experience in CRM project management, product management or marketing operations
• Strong project management skills with expertise in Agile, Scrum or similar methodologies
• Excellent communication, problem-solving and cross-functional collaboration skills
• Highly organized with impeccable attention to detail

Preferred

• PMP Certification
• Familiarity with marketing automation, customer segmentation and campaign workflows
• Hands-on experience with CRM/email marketing platforms (e.g., Salesforce, Adobe, Marketo, Braze)
• Strong knowledge of email best practices, channel metrics and emerging CRM technologies and trends

Essential FunctionsThe requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the What You'll Do Section
• Ability to comply with dress code requirements
• Basic math and reading skills, legible handwriting, and basic computer operation
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
• Ability to learn and comply with all company policies, procedures, standards and guidelines
• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
• Ability to work as part of a team and interact effectively and appropriately with others
• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
• Ability to satisfactorily complete company training programs
• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
• Ability to plan, prioritize and monitor activities across business units
• Ability to complete or oversee the completion of assigned projects in a timely manner