Assistant General Manager - New York Sports Club : Job Details

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the club's profit and loss statements and ensure consistent execution of the management daily workflow.

Roles And Responsibilities

• Hold yourself and your team accountable to high standards of operational excellence.
• Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators.
• Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development.
• Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy.
• Develop and establish rapport with fellow employees utilizing a situational leadership mentality.

SALES ANALYSIS AND RESULTS

• Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability.
• Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals.
• In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy.
• Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit.

EMPLOYEE RECRUITMENT AND DEVELOPMENT

• Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC.
• Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success.
• Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.
• Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
• Set direct and clear SMART goals for self and team.

LEADERSHIP

• Continuously model and promote the NYSC mission and values with pride and integrity.
• Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
• Lead by example, always approaching your work with our core values and the mentality of a service-based leader.
• Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests.

CLUB OPERATIONS

• Confirm that Member Experience Walkthroughs (MEW) and Figure 8's are completed daily to ensure all customer-facing issues are dealt with in a timely basis.
• Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM.
• Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.

Required Skills And Abilities

• Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving).
• A sense of urgency regarding customer service and sales results, with proven negotiation skills.
• Superior managerial, communication, and interpersonal skills, with an emphasis in English.
• Highly organized with a detail-orientation and proven follow-up skills.

Education And Experience

• 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
• Bachelor's degree in business, sales, marketing, finance, or a related field preferred, but not necessary.

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