Assistant General Manager - Nederlander Organization - West Coast HR : Job Details

ASSISTANT GENERAL MANAGER

BROADWAY IN HOLLYWOOD AT THE HOLLYWOOD PANTAGES THEATRE LOS ANGELES, CA

Broadway in Hollywood at the Hollywood Pantages Theatre, the home of touring Broadway in Los Angeles, seeks an experienced, full-time Assistant General Manager.

POSITION SUMMARY:

The Assistant General Manager works closely with the President of Broadway in Hollywood and the management team to ensure the operational success of the theatre and the productivity and well-being of staff, acting as the face and voice of Broadway in Hollywood to both staff and patrons.

RESPONSIBILITIES:

• Assist the President with all operational aspects of the theatre.
• Review engagement contracts, create expense estimates, and conduct the weekly financial settlement with touring productions.
• Develop goals, policies, and procedures for BIH.
• Provide exceptional team leadership, collaborate with all departments to build and achieve goals, and ensure efficient cross-departmental communication.
• Proofread and edit marketing materials, and ensure website, app, and all patron correspondence embodies the desired voice and clarity of BIH.
• Compose job descriptions and assist in the hiring process.
• Thoughtfully reply to patron communications in a timely manner and assist customer service representatives in crafting considerate responses.
• Guide the organization toward appropriate change.
• Counsel staff in need of clarity or guidance.
• Represent BIH at community events.
• Supervise compliance with collective bargaining agreements and serve as a primary liaison with the various Unions that work with BIH and represent BIH in labor negotiations.
• Assist with Human Resources investigations.
• Act as a point of contact for the touring productions in advance of, and during, their engagement.
• Address issues proactively, mediate conflicts, provide guidance, and apply critical thinking to devise creative solutions.
• Support the organization's focus on Accessibility, including sourcing and scheduling Access providers.
• Oversee and offer guidance regarding the policies and procedures for the Presidents Club that includes Membership renewals, new sales, and ticket fulfillment.

QUALIFICATIONS:

• Strong fluency in theatrical operations and the touring Broadway landscape.
• Significant managerial experience at a large performing arts or other event venue or Broadway touring management.
• Bachelor's degree in Theatre, Arts Management, Business, or similar subject is desirable, but not required.
• Proficient in Microsoft Office, with expertise in Excel for data analysis, reporting, and workflow optimization. Additional experience with data visualization and ticketing platforms, including Tableau, Ticketmaster, Archtics, and NLiven, is highly desirable.
• Good listening, speaking, and writing skills, including in conflict resolution.
• Self-motivated and proactive, with good time management.
• Detail-oriented, yet able to see the fuller picture.
• Ability to identify, escalate, and resolve issues in a timely manner – a problem solver.
• Ability to lift up to 30 pounds occasionally.

REPORTING TO: President

DIRECT REPORTS: Director of Operations, Operations Coordinator, GM Assistant.

WORK SCHEDULE: Full-time, including evenings, weekends, and holidays.

COMPENSATION: [$90,000 - $115,000] annually, with a comprehensive benefits package including 401k, Flexible Spending Account, Medical, Dental, Vision, and Company paid Life Insurance.

Broadway in Hollywood is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strive to foster a welcoming work environment where everyone belongs and is valued for their unique contributions.

We are an equal opportunity employer and welcome all to apply. To Apply, interested candidates should submit a cover letter, resume, and three references to: [email protected] No phone calls