Assistant General Manager (Highmark Stadium) - ASM Global : Job Details

Assistant General Manager

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Buffalo Bills and Legends have an expansive partnership to support all aspects of the Bills New Stadium Project including stadium design, planning, feasibility studies, project management, data analytics, marketing and holistic revenue generation across partnerships, ticketing, and suites sales. Legends is proud to represent and support the Bills during this historic moment in Western New York and is focused on delivering the most fan-experience driven stadium in the National Football League.

The Role

The Assistant General Manager (AGM) reports to the General Manager and is responsible for all aspects of hospitality, including guest experience, event innovation, and revenue generation. The AGM is responsible for utilizing initiative and independent judgment closely in planning, directing, and managing the day-to-day operations of the venue with additional duties as assigned.

Essential Duties And Responsibilities

• Responsible for all opening and closing procedures of the venue.
• Ensure all areas of operation are up to standard.
• Work with local vendors to order products and maintain par levels for all locations.
• Uphold Legends' standards for quality and performance in all phases of the food and beverage operations with the objective of exceeding guest expectations and increasing profits.
• Constantly innovating the guest experience food, service, communications, etc. Balancing creativity with practical implementation.
• Overseeing management team, including developing talent, promoting from within, coaching, and performance management.
• Conducting physical audits of inventory and product.
• Input data for financial reporting.
• Ensuring unit compliance with federal, state, local, and Legends regulations regarding sales of alcohol, OSHA, Department of Health, payroll, employment and EEO guidelines.
• Responsible for recording employee infractions of Legends policies and procedures.
• Performing additional related duties, tasks, and responsibilities as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• Minimum of 2-4 years management experience, bachelors preferred in the contract foodservice industry, preferably in a sports and entertainment venue.
• Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions, premium services and beverage programs for a sports and/or entertainment venue preferably in a union environment.

Skills And Abilities

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Previous P&L accountability and/or contract-managed service experience preferred.
• Must be comfortable presenting to small and large audiences.
• Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and local communities.
• Outstanding leadership skills with a high capacity for managing multiple projects simultaneously.
• Proven ability to influence and gain credibility with all levels of employees and customers, both internal and external.
• Must possess excellent oral, written, and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment.
• A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Experience in a union work environment preferred.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.
• Must have the ability to lift, push, pull approximately 25lbs.
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators.

Compensation

Competitive salary range of $120,000 - $130,000 plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site - Highmark Stadium - Buffalo Bills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.