Assistant Director, Training - Syracuse University : Job Details

Reporting to the Financial Aid Compliance Officer, the primary responsibilities of the Assistant Director of FA Training include improving the overall knowledge as well as enhancing ongoing learning within the FA team. The position will be responsible for new hire onboarding, ongoing financial aid staff training, and quality assurance observations and evaluations. The position will partner with the financial aid leadership team to develop FA training programs and determine developmental needs to drive training initiatives and solutions for FA staff that focus on compliance, efficiency, and customer service. Education and Experience Bachelors degree required. Masters degree preferred. Three (3) plus years of financial aid experience and/or staff training experience required. Experience in regulatory staff training preferred. Skills and Knowledge Must have a passion for excellent customer service and student success. Comprehensive knowledge of federal and state financial aid programs and...Director, Training, Compliance Officer, Assistant, Customer Service, Financial, Technology, Education