Assistant Director of Social Services - NYC Staffing : Job Details

Project FIND's mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living.

The Assistant Director of Social Services provides direct leadership and oversight of The Woodstock Hotel social service programs. The Assistant Director of Social Services provides direct administrative as well as clinical supervision to a team comprised of social workers, case managers, housing specialists, peer specialists, student interns and/or paraprofessional trainees. This position reports to the Director of Social Services; providing backup coverage when needed.

Under the supervision of the Director of Social Services, the position is responsible for all social service functions. Core-critical functions to include:

• Administrative
• Client Care
• Staff Development
• Human Resources
• Communication

The Assistant Director of Social Services is responsible for service planning and delivery, any related correspondence and/or documentation of services, and meeting funder expectations and requirements. Core administrative duties include:

• Providing and supervising the provision of case management and supportive counseling services related to Woodstock tenants' and HIR+ consumers' functioning in the home and/or in the community that enhance health, safety, socialization, and overall quality of life. This may include encouraging the control of clutter and treatment of hoarding behavior.
• Help coordinating intake process along with Property Management staff, including scheduling of interviews, reviewing applications for tenancy, following up with referral agencies, tracking tenant movement for reporting.
• Providing weekly supervision of staff to enhance and ensure successful service delivery and outcomes.
• Completing monthly DHS reports and quarterly OTDA reports.
• Conducting chart reviews to ensure adherence to funder deliverables and guidelines.
• Providing maintenance and administrating databases including but not limited to AWARDS, CAPS and Bamboo HR.
• Co-facilitating bi-weekly Social Work/Property Management meeting, as needed.
• Implementing group events and meetings, including ongoing support groups and monthly tenant meetings.
• Assisting in the collection, review and reporting of Project FIND social service outputs, policies, and procedures, including providing coverage and back-up to the Director of Social Services and on call service after hours as needed.
• Providing support to the Fundraising Department on grants and reports pertaining to social work programs.
• Serving as liaison to DHS, OTDA, and other contract and non-contract agencies as needed.
• Ensuring collaborative efforts with interagency departments such as the Older Adult Center and Property Management.
• Recommending and monitoring program fiscal purchases and budget expenses.
• Providing detailed ordering/purchasing suggestions to Director of Social Service for approval and execution.
• Participating in Board and/or Board Committee meetings, as needed.
• Managing and maintaining accurate data in the property management electronic records systems including: JotForm, Bamboo HR, Yardi, CAPS and AWARDS.

The Assistant Director of Social Services oversees the efficacy, efficiency and quality of evidence-based services and supports designed to support and enhance consumers' lives. Critical client care includes:

• Providing and supervising the provision of case management and supportive counseling services related to Woodstock tenants' and HIR+ consumers' functioning in the home and/or in the community that enhance health, safety, socialization, and overall quality of life. This may include encouraging the control of clutter and treatment of hoarding behavior.
• Help coordinating intake process along with Property Management staff, including scheduling of interviews, reviewing applications for tenancy, following up with referral agencies, tracking tenant movement for reporting.
• Providing weekly supervision of staff to enhance and ensure successful service delivery and outcomes.
• Developing and evaluating systems to guarantee quality and efficiency of casework services.
• Ensuring service plans and interactions with the clients are appropriately documented.
• Ensuring that clients are appropriately screened, evaluated, and processed for all potential benefits and entitlements.
• Conducting case review audits and providing corrective action plans when necessary.
• Reviewing all required case management documentation and any data collection tool in use.
• Ensuring clear, concise, and professional interventions consistent with the Agency's policies and procedures and evidence-based practices.
• Ensuring program compliance with all applicable contract regulations, including DHS, HUD and OTDA requirements.
• Providing crisis intervention and stabilization as needed.

The Assistant Director of Social Services is expected to guide and implement the training and development of staff and interns to ensure awareness of current trends and best practices, and to foster personal and professional growth. Core staff development includes:

• Training social work staff to identify and develop need-based strategies to approach service recipients.
• Participating in the recruitment, hiring and onboarding of social service staff.
• Participating in professional development and training through agency-wide in-service trainings, outside trainings, and facilitating in-house trainings for staff as needed.
• Directing or delegating the field/task supervision of interns within the department.

The Assistant Director of Social Services will complete performance evaluations and disciplinary actions and administrate day-to-day employee human resource tasks. Core human resources include:

• Supervising direct reports and providing feedback through meetings, appraisals, and progressive disciplinary process when necessary.
• Processing timesheets for direct reports and overseeing the timesheet process for the program in Bamboo HR.

The Assistant Director of Social Services will interface with various Project Find departments, as well as multiple external providers. Core communication includes:

• Coordinating with the Property Management team to attend to tenant leases, rent payments, rental assistance, housing vouchers, and other housing related tasks, as needed.
• Coordinating social service activities and communication with all Front Desk staff.
• Interface with the on-site medical and psychiatry providers to coordinate and plan service delivery, including facilitation of monthly interdisciplinary meetings.
• Coordinating with the Building Maintenance team to ensure adherence to guidelines for environmental cleanliness and safety of public areas and tenants' apartments, as needed.

A Master's degree in Social Work or related field(s) is preferred. Three to five years of supervisory experience in a shelter or residential setting that provides comprehensive social services, housing placement, and/or job skills training to older adults, homeless persons, persons with mental health conditions, and/or substance users. Knowledge of geriatric care and the aging process for older adults. History working with persons with disabilities. Experience with Homeless Services and affiliated contract requirements in NYC. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership skills and program development experience with an aging population preferred. Knowledge of MS Word, Excel, AWARDS, CAPS preferred.

Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.

Minimum Salary: 75000 Maximum Salary: 85000 Salary Unit: Yearly