Assistant Director of Residences - Four Seasons Hotel : Job Details
Assistant Director of Residences
Four Seasons HotelJob Location : Denver,CO, USA
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for guests, residents, and partners through a commitment to luxury and genuine care. We believe the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture.
At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone with kindness. Whether working, staying, living, or exploring with us, our purpose is to create lasting impressions by connecting genuinely with people and the world around us.
About the location:
An urban retreat in the heart of Denver, the Mile High City. Enjoy sporting events, concerts, family-friendly arts, or hit the slopes nearby. Stay in with 24-hour room service, savor locally sourced cuisine at EDGE Restaurant & Bar, relax at our spa, and enjoy the vibrant city life.
Four Seasons Hotel Denver seeks an Assistant Director of Residences with experience in delivering exceptional service. Our culture is embodied by our employees, inspired to offer great service. We are recognized as one of FORTUNE Magazine's “100 Best Companies to Work For.”
“The reason for our success is no secret. It comes down to one principle: the Golden Rule – treat others as you wish to be treated.” – Isadore Sharp, Founder and Chairman
Join our Team
Work with a team built on adaptability, service passion, professionalism, integrity, communication, and teamwork. The hotel has been rated AAA 5 Diamond since 2015, featuring 239 guest rooms and suites, 100 private residences, a top-rated restaurant, EDGE, and a luxury spa.
RESPONSIBILITIES
The Assistant Director of Residences, in coordination with the Residential Leader, oversees residence operations, manages administrative tasks, coordinates move-ins, interior decorating, conducts owner orientations, handles daily operations, maintains records, supervises residence functions, maintains contact with unit owners, and responds to their needs. Availability for evenings, holidays, and weekends is required.
TASKS
- Assist in people management, including hiring, training, payroll, scheduling, and performance feedback.
- Assist with financial management, such as budgeting, billing, payments, and monitoring accounts.
- Be the first contact for homeowners/tenants in the absence of the Residential Leader, ensuring high service levels.
- Coordinate daily residence operations, oversee resident events, and assist with purchases.
- Assist with owner orientations, ensuring policies are understood and signed, and act as liaison with hotel departments.
- Maintain homeowner assets through inspections and oversee preventative maintenance.
- Develop and implement profit improvement initiatives.
- Liaise between the Residential Division and hotel departments to ensure service excellence.
ADDITIONAL RESPONSIBILITIES
- Lead resident recognition efforts, maintain owner profiles, meet with hotel leadership on resident engagement, and produce monthly spend reports.
- Handle resident interactions with professionalism, resolve complaints, and assist with inquiries and special requests.
- Understand legal and governance responsibilities related to property management and resolve conflicts accordingly.
SKILLS AND COMPETENCIES
- Fluent in English; local language skills are a plus.
- Post-secondary education or equivalent experience.
- Experience in luxury hospitality or residential management.
- 3-5 years of leadership experience preferred.
- Strong analytical, mathematical, and business skills.
What to Expect:
• Salary Range: $78,000 to $85,000 plus annual incentive.
• Opportunities for career growth within a global company.
• Medical, dental, and vision insurance.
• Paid time off and holiday pay.
• Discounted RTD Flex Pass.
• 401(k) with company match.
• Complimentary global hotel stays (subject to availability).
• Free employee meals.
Anticipated hire date: June 9th, 2025.
Learn more about working at Four Seasons: