Assistant Director of Laboratory Services - Mercy Medical Center : Job Details

Join Our Team at Mercy Medical Center – Now Hiring an Assistant Director of Laboratory Services !

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

• The Assistant Laboratory Director is responsible for professional and administrative work assisting in directing the Department of Pathology and Laboratory Medicine by supporting the technical and non-technical areas including the accurate delivery of test result to ensure performance quality of laboratory services.
• Directs, manages, coordinates and monitors activities and operations related to the Department of Pathology and Laboratory Medicine including management of staff and assigned projects. Develops and implements strategic goals and objectives.
• Leads the Quality Assurance program of the Department of Pathology and Laboratory Medicine in collaboration with the Laboratory Quality Compliance Officer and Director of Laboratory Services. Works with hospital quality personnel to meet accreditation and regulatory standards.
• At the direction of the Director of Laboratory Services, the Assistant Laboratory Director will demonstrate leadership and team building qualities to include providing educational direction for laboratory staff and leading laboratory data management.
• Assists in planning, organizing, and directing laboratory operations and in the administration and implementation of laboratory objectives, policies, and procedures to ensure effective and efficient services and compliance with established standards, rules, and regulations.
• Assists the Director of Laboratory Services in the development, implementation, and assessment of long-range and short-term goals; conducts studies and analyzes reports and makes recommendations concerning laboratory staffing, organization, budget, and work flow.
• In this capacity, the Assistant Laboratory Director in conjunction with the Director of Laboratory Services helps in the development and implementation of the laboratory strategic plans, establishes effective relationships with administrative leaders and medical staff throughout Mercy Health Services, facilitates revenue growth and cost containment, and maintains and improves laboratory services' overall quality and financial performance.
• Plans, organizes, directs and evaluates the work of supervisory staffs of major laboratory sections and determines operational priorities. Delegate tasks and responsibilities to achieve operational efficiency and continuously promote process improvements.
• Plans and implements policies and procedures to ensure compliance with local, State and Federal regulations including but not limited to CAP, AABB, FDA, TJC, DOH and ensures that laboratory testing meets the State and Federal mandated protocols and regulations. Ensure the laboratory team is constantly in a state of readiness for emergencies to ensure uninterrupted services are provided to patients.
• Prepares, reviews and conducts validation and verification studies of new methodologies and instrumentations, analyzes results and prepares reports and recommendations in coordination with laboratory quality assurance team.
• Manages special projects or assignments as directed by the Director of Laboratory Services.
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior set forth by Mercy Health Services.
• Works effectively in a team environment. Mentoring, coaching, participating and assisting peers in order to be successful with their established goals on professional development. Ensures laboratory team members are positioned to make improvements throughout the system. Encourages the team to achieve higher levels of performance and accountability.
• Oversight of designing, implementing, and managing a safe, high-quality, and effective laboratory use system. Initiates action based on internal and external safety insights, data, and national trends. Emphasizes and embraces the Laboratory's daily management system to improve patient testing methodology for patient safety.
• Responsible for coordinating with supply chain, including contracting, procurement, inventory optimization and distribution procedures.
• Performs other duties, responsibilities and activities as assigned by the Director of Laboratory Services which may change at any time with or without notice.

• Requirements at this level consists of a bachelor's degree in medical technology or a chemical, physical, biological science or related field is required plus 5-8 years of bench level experience performing diagnostic laboratory testing and 3-5 years of management experience. Post graduate degree in business highly preferred (e.g. MHA, MBA )
• Diagnostic laboratory testing must include specific experience working as a technical supervisor or manager within a high complexity laboratory setting with experience managing multiple technical and non-technical areas including clinical specialties/subspecialties such as hematology, clinical chemistry, bacteriology and immunology, urinalysis, coagulation, phlebotomy and specimen processing. Knowledge in anatomical pathology and blood bank operations is a plus.
• Ability to solve practical problems and deal with situations where only limited standardization may exist. Must be able to reasonably make appropriate judgments in communications and actions with patients, physicians, other associates, outside agencies and vendors.
• Demonstrated excellent communication skills in written and spoken format. Able to listen to constructive criticism and be a good example on how to improve professionally within the context of laboratory operations. Promote direct, open, and honest communication within areas of responsibility; develop and maintain strong and effective relationships with medical and staff personnel.
• Experience articulating a vision and strategy in a way that inspires and motivates the laboratory team and focuses their energy on achieving departmental goals. Possess a passion for and commitment to a patient-centered care and customer-driven culture.
• Experience with Laboratory Information System. Familiarity with EPIC Beaker and Softbank is a plus.
• Certification by one of the following accreditation agencies: MT (ASCP), or categorical MLS (ASCP), MT (HEW), MT (HHS), MT (AMT), MT (NCA), MT (AAB) and 3-5 years of direct laboratory management.
• PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas