Assistant Director of Housekeeping - Massachusetts Staffing : Job Details

Beautiful Ocean Edge Resort & Golf Club in Brewster, Massachusetts is currently seeking a Year-Round Assistant Director of Housekeeping. This is a great position for someone who wants to make their mark with a service focused resort & golf club. The ideal candidate will have at least 2-3 years previous Housekeeping or Rooms Division management experience in a resort or hotel setting, be able to coach/motivate a diverse group of team members, & be guest-centric. We seek someone with a flexible schedule available both days & evenings & weekends are a must! Most of all this incumbent will need to have an eye for detail.

Summary: The Assistant Director of Housekeeping will supervise, train & inspect the performance of all staff within the housekeeping department, ensuring that all procedures are completed to hotel standards to ensure guest satisfaction.

Key Responsibilities Include: Coordinate & administer the day-to-day operations of the housekeeping department. Direct team members toward accomplishing daily goals & ensuring that all hotel & resort accommodations are fully cleaned by the standard check-in times of 3:00PM & 4:00PM Constantly communicate pertinent departments as to the status of projects or assignments that will directly impact the guest experience. Responsible for the efficient scheduling, according to budget, & too closely watch the daily forecast for either increases or decreases in occupancy; responsible for amending schedule as appropriate. Prepare, coordinate & follow-up on all repair requests to the engineering department. Inspect work of all members of the housekeeping department, ensuring maintenance of standards to our prescribed levels in all controlled areas. Prepare & initiate on-going correct cleaning of carpets, drapes, windows & upholstery. H& le all guest & employee concerns with tact & follow-up. Make recommendations to the Executive Housekeeper on preventative maintenance & renovations. Complete all employee evaluations by the last month in which they are due. With the engineering department, maintain & implement resort-wide preventative maintenance program. Develop & maintain housekeeping action plan. Attend & participate in all required resort or divisional meetings, including pre-convention meeting with clients. Monitor & maintain the quality of all kitchen supplies/wares in resort villas; discard & replace accordingly. Monitor & maintain the quality of blankets, bedspreads, pillows, terry & bed linens; discard & replace as needed. Monitor & maintain the quality of guest requested items such as rollaway bed & cribs, discard & replace accordingly. Watch market for improvements of cleaning agents & make recommendations as appropriate. Ensure that all employees are trained on the proper usage of cleaning agents & materials. Inspect all linen & closet storage areas regularly for tidiness & achievement of par levels. Develop, implement & modify as needed an ongoing housekeeping training program for all new housekeeping employees. Develop & implement on-going training programs in which employees are retrained or develop new skills on a monthly basis. Complete disciplinary action, hiring & termination of employees in a timely manner with the approval of the Executive Housekeeper & the human resource department.

Key Requirements: Physical Standards: Must be able to walk & stand for long periods of time. Must be able to lift & carry 25 pounds. Five years progressive experience in the hospitality industry. Ability to control expenses in accordance with the budget. Prior experience developing & maintaining a housekeeping training program. Ability to motivate all team members. Knowledge of Microsoft Office, Internet Explorer & prior PMS experience.