Assistant Director of Enrollment Technology and Communication, Graduate & Professional Studies - Messiah University : Job Details

Position Details Classification Details FLSA Status Exempt Position Information Position Title Assistant Director of Enrollment Technology and Communication, Graduate & Professional Studies Position Type Staff Employee Group Administrative Time Status Full-Time Time Category Full Time (1560-2080 hours) Annual Hours 2080 # of Months 12 Hours Per Week 40 Work Dates July 1 - June 30 Campus Winding Hill Position Description Position Summary The Assistant Director of Enrollment Technology and Communication, Graduate & Professional Studies, plays a key operational and strategic role in the management of the graduate enrollment CRM (Slate). The Assistant Director is a system strategist and CRM champion who thrives on discovering opportunities others miss, then turning insight into action to improve enrollment outcomes and operational effectiveness. This role drives innovation and efficiency across the graduate enrollment process by proactively managing and optimizing Slate CRM workflows, events, forms, queries, and long-term infrastructure. The Assistant Director leads CRM customization and optimization efforts, supports cycle preparation, and serves as a liaison with both internal stakeholders and the Slate CRM leadership team. This role is responsible for documenting business processes, recommending improvements to Slate processing operations, and providing training and first-level support to staff. A self-starter with excellent organizational skills, the Assistant Director takes a hands-on approach to problem solving, system improvements, and user support. The ideal candidate brings initiative, intellectual curiosity, and an appreciation of precision-consistently seeking ways to improve systems, elevate data integrity, and strengthen the strategic capabilities of the graduate enrollment team. By transforming the way data and communication support graduate enrollment, this role directly contributes to the university's growth, responsiveness, and student success. Education Required

• Bachelor's degree (any field); candidates with a strong technical aptitude, problem-solving mindset, and willingness to learn are encouraged to apply

Education Preferred

• Coursework or certifications in information systems, business analytics, communications, or related fields

Experience Required

• Prior experience working in a detail-oriented or technical environment (can include internships, part-time work, or academic projects)
• Demonstrated ability to learn complex systems quickly and apply knowledge to solve problems

Experience Preferred

• Experience using or supporting CRM systems (preferably Slate), even in an academic or internship setting
• 1-2 years in admissions, recruitment, customer service, or a similarly fast-paced, goal-driven field
• Familiarity with higher education environments or enrollment operations

Skills, Characteristics Required for Position

• Strategic Initiative & Continuous Improvement
  • Demonstrated ability to take initiative, anticipate needs, and independently identify opportunities for process improvement
  • Drive for efficiency and excellence in system performance and user experience
  • Willingness to experiment with new approaches, and own the results-learning fast, iterating often, and driving measurable improvements - testing changes and innovations thoroughly
  • Balances strict adherence to technical requirements with the ability to recognize when procedures need thoughtful modification while maintaining operational standards
• Technical Proficiency & Operational Precision
  • Strong understanding of business logic and structure; experience building complex rules, forms, and workflows
  • Meticulous attention to detail and commitment to data accuracy and system integrity
  • Experience managing CRM user access, testing system updates, and monitoring technical issues
• Collaboration & Influence
  • Strong interpersonal and cross-functional communication skills
  • Ability to effectively collaborate with the enrollment technology and communication team, graduate enrollment counselors, program directors, IT teams, and the graduate registrar's office to execute shared goals
  • Capable of receiving and delivering constructive feedback
  • Cultural competency and a commitment to equity and inclusion in working with students, staff, and partners from diverse backgrounds
• Training, Documentation & Support
  • Clear and accessible communicator with a knack for translating technical processes into user-friendly documentation
  • Experience developing and delivering onboarding and ongoing training for CRM users
  • Comfortable providing Tier 1 support and managing a helpdesk-style ticketing approach to internal requests
• Adaptability & Availability
  • Demonstrates comfort with the evolving nature of higher education, viewing technological advances and shifting priorities as opportunities for improvement and innovation
  • Willingness to work occasional weekends and evenings as needed
  • Some travel required

Special Working Conditions

• Special Conditions: Evening and weekend availability as needed by events or programs; must thrive in a fast-paced, detail-driven environment with shifting priorities and a high demand for precision

Driving Requirements Yes - the role is stationed at the Winding Hill campus but regularly will need to attend meeting at the Grantham campus (3-4 miles apart) Essential Employee N/A Primary DutiesCRM System Administration & Maintenance

• Take full ownership of the day-to-day administration of the Slate CRM for graduate programs
• Proactively create and/or maintain
  • Application and inquiry forms
  • Event registration flows
  • Queries, reports, dashboards
  • Rules-based automations
  • Workflows, fields, and record types
  • Data imports
  • Access controls and user permissions
• Routinely assess and update CRM elements to maintain peak performance and adaptability

Strategic CRM Leadership

• Serve as a key leader on the Slate CRM team, shaping structure and priorities for graduate enrollment technology
• Collaborate with the Director of Enrollment Technology and Communication to manage graduate systems while maintaining alignment with undergraduate frameworks, identifying opportunities for system-wide enhancements that benefit both populations while applying customizations judiciously
• Leverages continuous learning of industry trends and best practices to recommend and implement technological improvements based on analysis, user feedback, and evolving recruitment needs
• Actively contribute to enrollment growth by using CRM tools to improve applicant engagement, reduce friction in the admissions process, and surface high-impact data for decision-making.

Process Optimization & Cross-Functional Alignment

• Conduct regular reviews of current business practices with graduate enrollment counselors and the Slate CRM team
• Identify pain points, inefficiencies, or gaps in data collection and process design-and propose viable solutions
• Collaborate with internal teams (IT, marketing, registrar) to ensure full CRM integration with broader university systems

Documentation, Training & User Enablement

• Develop and maintain a robust library of up-to-date documentation and SOPs
• Lead individualized and group training sessions to empower end-users with confidence and self-sufficiency in Slate
• Maintain a knowledge base and troubleshooting resources for onboarding and long-term system adoption

Secondary Duties

• Maintain consistent and reliable attendance
• Maintain a strong feedback loop with stakeholders to identify additional CRM needs and deliver targeted solutions
• Track and report on system performance, engagement rates, and process effectiveness
• Perform other duties as assigned

Supervises: # of Administrative 0 Supervises: # of Staff 0 Supervises: # of Student 0 Posting Date 09/03/2025 Open Until Filled Yes Application DeadlineDiversity Messiah University's commitment to diversity and inclusive excellence draws inspiration from its mission to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society. The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.