Assistant Director Job Seeker Services & Candidate Experience - Goodwill : Job Details

Join to apply for the Assistant Director Job Seeker Services & Candidate Experience role at Goodwill Industries of Greater New York and Northern New Jersey

Base pay range

$70,000.00/yr - $75,000.00/yr

We're on the hunt for our next Assistant Director (AD), Job Seeker Services and Candidate Experience. This individual is responsible for supervision and oversight of the Career Navigator team. As a member of the site leadership team, the AD will ensure job seekers are supported in the search and ultimately find employment. This player-coach position has the opportunity to support thousands of community members and make a difference in the Bronx!

• Supervise the Career Navigator team to ensure job seekers are assessed and efficiently matched to available job orders
• Provide operational oversight to ensure all assessment and matching processes connect job seekers to employer needs
• Coordinate with the team to develop strong assessment processes to identify skills and training needs in a high-volume, fast paced environment
• Work closely with the Community Partnership Manager to develop marketing materials and source candidates for high volume service model
• Develop and monitor strategic goals and KPI's related to job seeker assessment
• Utilize data to drive quality improvements to client experiences and to impact referral to placement ratios
• Track, monitor and evaluate all relevant data in funder and internal systems

• B.A. or B.S. degree with at least one to two years' experience providing career navigation, case management, vocational counseling, or employment services.
• Experience leading teams including hiring, developing and managing performance.
• Prior experience preferred with individuals receiving public assistance, Veterans, people with disabilities and older populations.
• An understanding of the special needs of an economically and socially disadvantaged population.
• Superior oral and written communication skills.
• Proven ability to work with diverse populations.
• Excellent interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution.
• Highly effective problem-solving and follow-up skills.
• Ability to focus on deadlines and details.
• Excellent networking skills.
• Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality.

• Proposed hiring range of $70,000 to $75,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

If you need assistance with your application, please reach out to [email protected]