Assistant Director - Facilities Operations - Vaco by Highspring : Job Details

Client: Higher Education Institution Role: Assistant Director - Facilities Operations Salary: $115,000 - $125,000/annually + BenefitsLocation: Queens, NY - *5 days a week onsite*Key Responsibilities: Team Leadership & Staff Oversight * Provide leadership and strategic direction to the Janitorial and Grounds departments. * Supervise and support the three Building Managers, two Night Operations Managers, and the Grounds Supervisor in daily operations, scheduling, performance management, and training. * Foster a cohesive, team-oriented culture across all facility services. * Lead by example in professionalism, communication, and accountability.Operations Management * Oversee the implementation and execution of cleaning protocols, grounds maintenance schedules, seasonal landscaping programs, and special campus events. * Ensure timely execution and quality control of ongoing facility projects across campus. * Monitor service delivery metrics and initiate continuous improvement initiatives. * Coordinate with the General Manager and university contacts to address and resolve operational concerns.Administrative & Compliance * Assist with budgeting, procurement, and inventory control for janitorial and grounds operations. * Ensure all personnel are properly trained in OSHA regulations and company safety standards. * Maintain accurate records of inspections, performance evaluations, and disciplinary actions. * Participate in strategic planning for staff allocation, equipment needs, and long-term grounds development.Client Relations * Serve as a primary point of contact for daily interactions with university stakeholders. * Provide daily reports and updates to the client regarding operations, staffing, and project progress. * Respond promptly to service requests, feedback, and emergency situations. * Build strong relationships with university administrators, faculty, and staff to ensure client satisfaction. * Represent organization professionally in all campus meetings and communications.Qualifications: * Education: Associate's or bachelor's degree in Facilities Management, Business Administration, or a related field preferred. * Experience: Minimum 7 years of supervisory or management experience in janitorial services, landscaping, facilities, or operations management. * Knowledge: o Understanding of best practices in custodial services and grounds maintenance. o Familiarity with unionized labor environments is highly preferred. o Working knowledge of safety regulations, environmental compliance, and equipment operation.