Assistant Customer Service Manager #412 - Tops Friendly Markets : Job Details

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina. ESSENTIAL DUTIES AND RESPONSIBILITIES Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates. Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. Assis...Customer Service Manager, Service Manager, Customer Service, Assistant, Monitoring, Store Manager, Retail, Grocery