Assistant Community Director - Prime Residential : Job Details

Job Type Full-timeDescriptionAbout Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued. Property Details: Hue North Hollywood has 156 units and is located in North Hollywood, CASchedule: Tuesday through Saturday 9am to 6pmTarget Pay: $29.15 per hour + performance bonus eligibilityRole Overview: Prime Residential's Assistant Community Directors are the heart of our communities, dedicated to maximizing long-term performance. Assists the Community Director in leading the team, responsible for daily operational and sales tasks involving current and prospective residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.Who You Are:

• Dynamic professional with a keen financial sense and a dedication to customer satisfaction, committed to elevating community performance.
• Skilled communicator and efficient multi-tasker, adept at nurturing relationships with team members and the community.
• Innovative problem-solver and tactical thinker, driven to help improve the performance of onsite teams.
• Passionate about continuously seeking new learning opportunities, and making our residential community a better place.

Key Responsibilities:

• Collect rent and ancillary charges
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings
• Update resident files with delinquency/collection notes
• Coordinate with legal/risk on eviction files
• Track and grow resident satisfaction and retention goals
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections
• Stay current on market conditions and track leasing goals
• Recommend incentives and train leasing associates
• Greet and qualify prospects, present community amenities, and solicit reviews
• Respond to inquiries with professionalism and confidence
• Address and resolve resident concerns, escalating as necessary
• Participate in renewal programs and propose ideas to improve resident satisfaction
• Prepare and distribute resident communications
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals
• Establish a weekly hot-sheet for target units
• Ensure error-free lease paperwork and compliance with community policies
• Adhere to all relevant laws and company policies

Requirements

• 3+ years of property management experience.
• 2+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

What We Offer:

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

JOIN OUR TEAM: If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community. Privacy Notice: At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community. Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Regarding Prime Residential's Compensation Philosophy: Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market. PLEASE NOTE: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable. Salary Description $29.15