Asset Protection Manager - Telhio Credit Union : Job Details

Position:

Asset Protection Manager

Location:

Columbus, OH

Job Id:

867

# of Openings:

1

Company Overview:

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. Telhio's mission is to be a trusted financial partner, committed to serving our community with integrity, care, and commitment. We foster a culture of accountability, respect, and inclusivity, embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership.

Position Summary:

The Asset Protection Manager oversees the servicing and liquidation of distressed assets within Collections, Bankruptcy, Foreclosure, Loss Mitigation, Repossessions, and Claims. The role involves strategic planning, departmental oversight, workflow management, and ensuring compliance with policies, procedures, training, and regulatory requirements.

Responsibilities:

• Manage the Asset Protection department, including Collections, Loss Mitigation, Foreclosure, Repossessions, Claims, and Bankruptcy, to mitigate delinquency and losses, and ensure timely claims reporting and filing.
• Ensure adherence to Asset Protection & Operations Policy guidelines for consistency in default servicing and operations.
• Monitor staff to proactively offer delinquency resolution and loss mitigation solutions.
• Ensure specialists provide viable repayment options.
• Follow investor default servicing guidelines.
• Develop, train, and ensure compliance with workflows and procedures.
• Maintain staff expertise for business continuity.
• Coach and develop staff, providing regular feedback and maintaining a positive work environment.
• Produce performance reports, identify trends, and recommend policy adjustments.
• Ensure policies are current and compliant with all legal and regulatory requirements.
• Maintain knowledge of SBA, Fannie Mae, Freddie Mac, FHLB, FHA, HUD & VA default servicing guidelines.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• 7+ years of financial institution collections experience required.
• 5+ years of collections management experience.
• Knowledge of rules and regulations related to delinquent loan collections, bankruptcy, foreclosures, and repossessions.
• Understanding of regulatory reporting requirements for past due and delinquent loans.
• Strong analytical, troubleshooting, and communication skills.
• Ability to handle multiple projects and meet deadlines.
• Must pass background checks including credit, drug screen, bondability, and criminal background.

Compensation and Benefits:

• Competitive salary with incentive opportunities.
• Benefits include medical, dental, vision, life, and disability insurance.
• Additional financial incentives for employees enrolled in our insurance programs.
• 6% matching 401(k) plan, immediately vested.
• Paid holidays, vacation, and personal time.
• Opportunities for career growth, education, and mentorship.
• Volunteer opportunities in the local community.

Physical Demands:

The physical demands include sitting, reaching, standing, walking, stooping, kneeling, and occasionally lifting up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.

This is a Non-Collective Bargaining Unit.

Telhio is an Equal Opportunity Employer.

Application:

Apply for this Position.

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