Area General Manager - Weekender Hotels : Job Details

About The Company

We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

You will love it at Weekender if our core values below get you excited and inspired too!

Embrace a Growth Mindset

• Always be a student and always be open-minded

Be Adventurous

• Be excited by challenge and willing to fail-forward

Be a Ninja

• Commit to being world class at your job and lean-in to your superpowers

Be a Host

• Treat guests and teammates like you would family

Be of Integrity

• Own your Domain: Be accountable to your job & the greater mission
• Embrace honesty, transparency and vulnerability
• Follow-through and do what you say you're going to do

What you'll be responsible for:

Our Area General Manager oversees all aspects of the multisite hotel's operations, ensuring smooth day-to-day functions, maximizing guest satisfaction, managing staff across different departments, overseeing budgets, and driving profitability by achieving revenue targets while maintaining high service standards; they are responsible for resolving guest complaints, implementing marketing strategies, and leading the overall vision of the hotel to deliver a positive guest experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Lead and motivate all hotel staff across departments & multiple hotels (front desk, housekeeping, food & beverage, etc.) to consistently deliver exceptional guest service, including hiring, training, and performance evaluations.
• Prioritize guest experience by addressing concerns promptly, resolving complaints effectively, and ensuring high standards of cleanliness and service are maintained throughout the hotels.
• Develop and manage the hotel's budget, analyze financial performance, identify cost-saving measures, and monitor revenue streams to maximize profitability.
• Oversee day-to-day operations of all hotel departments, ensuring efficient workflow, compliance with safety regulations, and adherence to established policies.
• Collaborate with the marketing team to develop and execute marketing strategies, manage online presence, and identify opportunities to increase occupancy rates and revenue.
• Actively engage with guests to understand their needs, provide personalized service, and build positive relationships to enhance guest loyalty.
• Identify and address operational issues quickly, make timely decisions to resolve guest concerns, and implement solutions to improve service delivery.
• Ensure adherence to all local, state, and federal regulations regarding health and safety, liquor licensing, and employment practices.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to interact with guests in a friendly, courteous, and professional manner.
• Ability to motivate, inspire, and delegate tasks effectively to a diverse team.
• Clear and concise communication with guests, staff, and stakeholders to address concerns and convey information.
• Ability to maintain accurate guest information and handle transactions with precision.
• Deep commitment to providing exceptional guest service and exceeding expectations.
• Understanding of budgeting, financial reporting, and revenue management strategies.
• Strong organizational skills and ability to multi-task.
• Knowledge of workplace safety procedures.
• Capability to address guest issues and find solutions to resolve complaints effectively.
• Efficiently handle multiple tasks simultaneously, including phone calls, check-ins, and guest inquiries.
• Familiarity with reservation systems and property management software.
• Ability to analyze data, identify trends, and make informed decisions to improve performance.
• Ability to work in varying temperatures.
• Fluency in English and Spanish strongly preferred due to frequent communication with Spanish-speaking guests/customers.

Only candidates with leadership experience in the hotel industry will be considered for this position.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; wash hands and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person