Appraiser II, Material Damage - South Eastern, MA - MAPFRE : Job Details

Location: Boston, MA, US

Company: MAPFRE

At MAPFRE, our commitment to care is not just our purpose; it's the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers, and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts' #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

The Material Damage team is hiring in the Eastern, MA territory. We are looking for experienced/licensed Appraisers who are I-CAR certified. Join a well-respected management team, with an employee-focused operation.

Sign-On Bonus and Salary commensurate with experience.

Must have a valid MA Appraiser license.

Job Summary

Evaluate vehicle damages to provide a quality appraisal, estimating the cost of work to repair the vehicle to its pre-damage condition.

Primary Responsibilities

• Utilizing software system and industry best practices, prepares itemized appraisals indicating costs of parts, materials, and labor necessary to restore damaged vehicles to their pre-damage condition.
• Maintain a professional image while adhering to company and state regulated guidelines as they pertain to the appraisal process.
• Keeps apprised of territorial labor rates, repair techniques, vehicle construction and design, industry trends, and applicable state regulations.
• Provides technical advice on vehicle repair, parts costs, garage expertise, and opinions on whether specific damage is related to an accident.
• Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants, and policyholders.
• Attend periodic meetings and industry training in order to keep current on issues of auto and property repair.
• Ability to negotiate around various types of appraisal software and vehicle estimating programs.
• Prepares and documents accurate vehicle Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• May work with CAR EZ shops related to technical performance, customer service standards, and timely service to customers.
• Travel and field work may occur during both business and non-business hours, including weekdays and weekends. May need to be available for overnight travel to handle field losses, field visits, and re-inspections of staff and independent appraisal firms, and/or Catastrophe Duty.

Knowledge, Skills and Abilities

• Appraisers License with 3-6 years' experience.
• Bachelor's degree or professional level of knowledge in a specialized field, ICAR Designation or equivalent, related experience.

Additional Knowledge, Skills and Abilities

• Must possess a valid driver's license and individual state appraiser license if required by the state in which working or for any appraisals written for that state.
• Complete accurate and timely field appraisals, drive-in appraisals, supplements, and re-inspections on damaged vehicles within the established service level agreements.
• Adherence to all appraisal and estimating guidelines, procedures, and regulatory mandates.
• Negotiate with customers or repair shop appraisers for proper repairs to vehicles in a safe, cost-effective