Appointment Coordinator (Training Example) - Capistrano Auto : Job Details

Capistrano Volkswagen is in search of a person who is friendly, and enthusiastic with excellent customer service, communication, and organizational skills. The individual we are seeking should be very organized and able to multitask in a fast-paced environment. Capistrano Volkswagen is a rare blend of outstanding leadership with a culture that is distinctively about its employees and customers. If you are looking for a career in the automotive business and are hard-working, honest, and a team player, then we would like to talk to you.

We Offer:

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Long-term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Pay Scale:

This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $25.00.

Basic Job Duties:

• Schedule service appointments
• Interact with customers every day by following up over the phone after a Service Appointment
• Listen to the customer, answer their questions, and direct customers appropriately as they request.
• Advise on recommended maintenance
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling and live chat inquiries
• Contacting new/used car customers for promised work
• Assisting in our Rental department
• Working on special projects

Basic Requirements:

• Must have strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Must have a strong customer service background
• Must have excellent verbal and written communication skills
• Must be punctual and reliable
• Dealership experience is not required but is helpful
• Ability to perform all basic appointment coordinator duties
• Xtime appointment system experience a plus but not mandatory
• CDK operating platform a plusValid in-state driver's license
• Able to pass drug screening
• Friendly personality
• Ability to maintain good employee relations, acting courteously and amicably toward co-workers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.