Application Support Specialist - The Phoenix Group : Job Details

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Direct message the job poster from The Phoenix Group

Principal Recruiter at The Phoenix Group

Responsibilities:

• Provide exceptional customer service via phone, email, and in-person interactions, demonstrating expertise and professionalism.
• Serve as primary and secondary support for inquiries related to the firm's software, hardware, mobile devices, and remote technologies.
• Collaborate with third-party trainers to develop tailored training programs and materials, including manuals and course content.
• Coordinate new hire training and ongoing skill development sessions.
• Maintain accurate records of all support activities using the Service Desk application.
• Assist in managing hardware and software inventory.
• Offer guidance on software applications and equipment usage.
• Deploy new devices and peripherals, ensuring setup and configuration align with firm standards.
• Conduct operating system updates, software installations, and hardware maintenance.
• Manage user accounts and permissions using Active Directory.
• Assist with basic network troubleshooting and escalate complex issues as necessary.
• Conduct evaluations and gather feedback to assess and improve training effectiveness.
• Lead training sessions and workshops, both in-person and online, to educate employees on IT systems and tools.
• Test new applications before implementation and provide post-rollout support as needed.
• Available for on-call support during evenings and weekends.
• Perform other duties as assigned by management.

Qualifications:

• Solid technical background in computer hardware, software, and troubleshooting.
• Proficiency in Microsoft products, including Windows 10/11 and Office 365, along with iManage, Adobe Acrobat, Kofax and Litera.
• Familiarity with Zoom, MS Teams, and other collaboration tools.
• Strong communication skills, able to convey technical concepts to diverse audiences.
• Ability to multitask, prioritize effectively, and respond promptly to user needs.
• Experience in a similar role within a professional environment preferred.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesLaw Practice

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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