Application Support Specialist - Scotia : Job Details

Title: Application Support Specialist Requisition ID: 114107

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This is an exciting opportunity to work as part of a team supporting & delivering solutions to Scotiabanks Fixed Income Trading & Sales desks across Europe. The Support Specialist will join an experienced team, responsible for managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the Business.

The role will involve 1st line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.

Successful candidates will be expected to be handling issues raised by the desk on a day to day basis and therefore require strong inter-personal skills and business knowledge.

Systems and applications comprise vendor and in-house built tools, with ION Trading solutions including PXE and Anvil at the core.

* Playing a key role and ensure smooth running of Scotiabanks Fixed Income, Front Office Trading business in New York on a day to day basis. Candidates will need to be customer service centric with a good balance of communication, business and technical skills.

* Ensuring incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction.

* Engaging in problem solving sessions with other team members in order to develop improvements, reduce inefficiencies in current processes and build permanent solutions. Develop new standards to reduce support effort overheads.

* Working closely with a global team of e-trading technology professionals, promoting high levels of service, quality and efficiency via knowledge transfer, training, industrialization and globalization of processes.

****

****

****ADDITIONAL OBJECTIVES****

* Managing resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.

* Ensuring internal support processes are understood, documented, validated, updated & communicated to key stakeholders.

* Being involved and play a key role in ongoing projects.

* Timely reporting, with respect to: Support Status; Incident Management; Time Management.

* Performing assigned responsibilities in a professional manner, and in accordance with company policy

**Required:**

* Ability to think logically, analyze and troubleshoot complex problems to conclusion

* Excellent working knowledge of ION Trading Systems, particularly PXE, Refdata and Anvil, as well as Bloomberg (including TOMS) and MarketAxess

* A recognized under-graduate degree in business, computer science, finance or a related discipline, along with 5-7 years of practical experience is required

* Supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues

* Solid understanding of financial markets and products, in particular Fixed Income & Rates

* A strong focus on client service and delivery with trading desk facing experience

* Knowledge of IT project & development lifecycles (SDLC) within Investment Banks

* Highly proactive, self-motivated and self-sufficient with the ability to learn new skills quickly

* Excellent organizational, facilitation and communication (verbal & written) skills

**Desirable:**

* Programming or Technical knowledge:

+ Scripting, SQL and / or experience in Programming Languages

+ Database technology - Oracle, Sybase preferred

+ Windows Desktop and Server 2008/12, Linux, Thin Client

+ Networking technologies, operating systems, hardware and protocols

+ Log debugging and technical root cause analysis

Location(s): United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future , we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.