Application Support I - ACL Digital : Job Details

Title: Application Support I Actual Title: Video Conference Operations - Video Conference Technician Location: Austin, TX ( 100% Onsite) Duration: 6 Months with possible ext. Job Description Video Conference Operations - Video Conference Technician Role Overview The Video Conference Technician role is a position within the Video Conference Operations team, VC Ops, which focuses on delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote. The technician actively monitors the system health and actively troubleshoots the platform and the technology ecosystem. Primary responsibilities include providing in-person and remote video conference services, technical support and professional customer service. The person in this position is required to work on-site in a team environment, Monday through Friday, from 8am-4:30pm, under limited supervision and reports to the Global Video Conference Operations Manager. This role is located in Austin, TX. Essential Job Duties and Responsibilities • Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout. • Provide on-site and remote video conference support for internal and external eBay audiences. • Actively monitor dashboards and monitoring systems for ecosystem. • Manage the team inbox and calendar along with the global team. • Manage the ticketing system and enter information into the event calendar. • Use critical thinking skills to diagnose, resolve and communicate difficult technical issues. • Partner with employees across the company to accomplish tasks in a timely and responsible manner. Requirements • 2-3 years of work experience in video conference technician roles. • Knowledge of enterprise video conferencing. • Experience with Zoom, Poly, Neat and Extron hardware and software. • Knowledge of Samsung and NEC commercial grade equipment a plus. • Basic experience with Microsoft Office Applications including Outlook, Word and Excel. • Excellent communication skills: verbal, written, and participating in working meetings • The ability to execute problem-framing, problem-solving and project management skills. • Must join and participate in weekly team meetings. • Willingness to be flexible and adapt to change in a global environment. • Ability to self-start and self-direct work. Will this candidate interface with IT and business teams? If so, which internal/external groups? CV Ops Tech Meeting support daily 3- mins to 1hr Growing site In Austin so working with deployment team to help with this busy site Inbox work- working on tickets and emails (catching up on tickets if no meetings are set in the morning) Monitoring dashboards Checking in with EMEA- will have cross over with this team Will need to physically troubleshoot in Zoom meeting, etc. 80% remote 20% on site 3-8 meeting supports a week give or take Events happen in Austin frequently- will be auditing rooms but supporting only a few in the office a week, most will be remote Required Skills (top 3 to 5/ non-negotiables): What you like to see on resumes? (nice to have) Some experience with AV or VC - fundamental understanding of this technology 1. Hardware certifications- Zoom, Poly, Extron, Neat experience bility to interface with senior/upper management 2. Software and hardware experience Experience with Remote meeting support and auditing a few rooms at a time 3. Experience in the corporate world- will interface with senior/upper management bility to execute problem-framing, problem-solving and project management skills 4. Disqualifiers or Dislikes on Resumes: Someone who will leave the job early - short term contracts every 3-6 months Big gaps in employment Education Requirement: Minimum 1-2 years of experience No cap on tenure- open to higher years of experience Degree not required but relevant experience needed (AV/VC world) Required Testing: NA Software Skills Required: NA Required Certifications: Zoom, Poly, Extron, Neat (nice to have) Preferred companies/industries: V (live events, etc.), Video Conferencing experience, Open to freelance and start ups Candidate Value Proposition: NA