Application Support - Equities Middle Office - Barclays Bank : Job Details

To effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities. Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components,...Support, Application, Equities, Leadership, Technical Support, Monitoring, Technology, Banking